Operations Director

Artisan People; City Of London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading skincare brand in London is seeking an Operations Director to oversee supply chain and lead a high-performing team. The ideal candidate has 7-10 years of experience in senior operations roles within the beauty or skincare sector, with a strong focus on demand planning and operational excellence. This position offers the opportunity to drive strategic growth and efficiency in a fast-paced environment.

Qualifications

• 7-10 years’ experience in senior operations roles within beauty, skincare or personal care.
• Experience in fast-paced, high-growth or scale-up environments.
• Proficiency with demand planning and new product launches.

Responsibilities

• Oversee all aspects of the supply chain including raw materials and packaging.
• Manage relationships with manufacturing partners for timely delivery.
• Build and mentor a high-performing operations team.

Skills

Operational expertise

Commercial acumen

Demand planning

Stakeholder leadership

Supply chain management

Tools

MRP/MPS systems

Job description

The Role

Be part of a fast-growing, innovation-led SPF skincare brand as Operations Director to drive operational excellence, based in London.

Responsibilities

• Operations & Supply Chain
  • Oversee all aspects of the supply chain including raw materials, packaging and 3PL
  • Manage relationships with manufacturing partners ensuring timely production and delivery
  • Ensure compliance with international regulatory and legal requirements for SPF and skincare products (with external advisers)
  • Lead demand planning and inventory management, optimising stock levels across all channels
  • Drive cost efficiency and scalability in operational processes
  • Implement and continuously improve SOPs to support rapid growth
• Commercial & Strategic
  • Own and manage operational budgets and contribute to broader company P&L
  • Collaborate closely with sales, retail and marketing teams to align operational execution with commercial goals
  • Support new product development (NPD) launches ensuring timely sourcing, production and fulfilment
  • Lead the operational planning of go-to-market campaigns aligning supply with forecasted demand to maximise profitability
  • Manage the development and execution of artwork, packaging and compliance
  • Build and maintain strong relationships with key retail and distribution partners
• Team Leadership & Performance
  • Build, manage and mentor a high-performing operations team
  • Set and track key KPIs across operations, supply chain and logistics
  • Use data to make informed decisions and drive continuous improvement across the function

How You’ll Dazzle Us

You’ll bring 7-10 years’ experience in senior operations roles within beauty, skincare or personal care, ideally in a high-growth or scale-up environment. You’ll combine operational expertise with commercial acumen and a hands-on approach, thriving in a fast-paced setting. Your track record in demand planning, new product launches, supply chain management and stakeholder leadership will be second to none. Proficiency with MRP/MPS systems and experience across international markets will be a strong advantage.

What’s Next

Apply via the form below and take the next step in your career today.