Operations Assistant

DesignStudioPeople; England; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A creative production company in Shoreditch is looking for a talented Biz Ops Manager to enhance operations and align various teams. The role involves managing day-to-day operations, designing automations, and utilizing data analytics for decision-making. Ideal candidates possess strong organizational and communication skills, along with experience in finance and operational management. This opportunity is perfect for problem solvers who thrive in fast-paced environments and have an entrepreneurial mindset. The position offers a hybrid work model with four days on-site and one remote.

Benefits

Hybrid work model

Flexible working hours

Qualifications

• Experience in financial reporting and bookkeeping.
• Capable of designing operational dashboards.
• Experience in automation and process improvement.

Responsibilities

• Manage and optimize day-to-day operations.
• Collaborate across departments to ensure alignment.
• Design and implement low-code/no-code automations.

Skills

Experience supporting business operations

Familiarity with accounting tools

Proficiency in data visualization tools

Strong communication skills

Organizational skills

Tools

Zapier

Xero

Google Sheets

Job description

Rapidly developing Creative production company is looking for a talented and hungry biz ops manager to join their team. Above all you need to have an entrepreneurial spirit and thrive in an autonomous and empowering environment.

The new role will be working closely with their MD and founder and Head of Business Operations. The role will cover a wide scope and be entrenched in the overall operations of the company and all its sub brands. You will be working closely with the New York office and based in their London studio in Shoreditch.

• You will create visibility and structure across shared services of the organisation to ensure everyone understands where the company is going and what their role in that journey is. You will be introducing and rolling out process and Support the leadership team (especially Head of Bizops) to operate more effectively through robust internal systems and reliable information.
• You will be data driven and manage dashboards in sales, financial production and operational ensuring clear, reliable data accessible that highlights need for change or improvement.
• Design and implement low-code/no-code automations to support operational activities and remove manual repetitive tasks across the board leveraging tools like Zapier, Make, or n8n.

Manual and repetitive tasks are handled by automations creating more time for people to do what they do best

Processes are facilitated and accelerated by technology

• Ensure standards, quality control, and consistency across operations as the company scales — even under dynamic, changing demands.

SCOPE/ACTIVITIES

Work across teams (marketing, sales, finance, production, HR) to ensure alignment of operations, goals, and execution. Act as an internal “glue” / “SWAT team”: help unblock team bottlenecks, ensure smooth coordination, and drive initiatives even across departments.

Operational Management

• Manage day-to-day operations: handle administrative tasks, non-production vendor or contractor coordination, employee inquiries, compliance/tracking, etc
• Administer various tools across teams, managing access, lead onboarding, processes communication and adhesion throughout the company

Process Design & Automation

• Continuously identify inefficiencies across the org and iterate on workflows to reduce friction, manual work, and inefficiencies — especially as the company grows quickly and diversifies into new ventures
• Document, communicate and train on processes for scaling the business with clarity and accountability
• Design and implement low-code/no-code automations to support operational activities and remove manual repetitive tasks across the board leveraging tools like Zapier, Make, or n8n.
• Build dashboards or trackers that reduce manual work for leadership

Data, reporting & Business insights

• Collaborate with each department and consolidate data from all streams to generate weekly, monthly, quarterly reports presenting the overall performance of the company: sales, finance, hr, production, etc.
• Use data to spot trends, flag risks (e.g. overspending, inefficiencies), support forecasting and strategic decision‑making.
• Support head of production in maintaining and presenting production performance monthly
• Collaborate with Growth specialist in establishing and maintaining marketing and sales performance reports

Finance

• Build and maintain real-time financial reports and models across the various tools (Scoro, Xero, Joiin, Fathom, Google Sheets, etc)
• Support revenue recognition, expenses and profitability reconciliation twice monthly
• Assist in budgeting, forecasting, and strategic financial planning
• Coordinate accounting partners

HR & People Ops

• Support recruiting, hiring logistics, employment contracts, onboarding docs, and background checks
• Build no code automations and workflows to remove friction and reduce manual work
• Support HR administration, maintain records of compensation, leave, benefits management, and training progress
• Help ensure compliance with UK and US employment practices

REQUIREMENTS

Skills & experience

Experience supporting business operations and with direct exposure to at least one of the following functions:

• Finance & Reporting
• Working understanding of bookkeeping, P&L, budget tracking, project profitability tracking
• Building and maintaining financial, operational and business performance dashboards, or trackers
• Familiar with accounting tools and reporting platforms like Xero, Syft, Joiin, Google Sheets, or other financial/reporting platforms
• Tools & Processes
• Evaluating and improving internal processes — documenting, communicating, and onboarding teams
• Understands how systems connect and where automation can reduce admin load
• HR
• Recruiting onboarding new team members
• HR Administration: contracts, benefits administration, compensation tracking
• Performance Management: reviews cycles, goals setting
• Managing sensitive documents and maintaining confidentiality
• Familiar with HRIS and performance management tools
• General Ops
• Comfortable managing contracts, legal docs, NDAs, and SOWs
• Supports HR processes: hiring logistics, contracts, onboarding docs, employee records
• Keeps track of entity-level obligations (e.g. insurance, payroll filings, regulatory renewals)

Mindset & Attitude

• Highly organized, detail-oriented, and proactive
• Not afraid to handle repetitive reporting tasks, but always looking for a way to automate
• Be comfortable handling ambiguity, shifting priorities, changing scope and building structure where there isn’t any
• Can summarize multiple streams of information and communicate clearly with leadership
• Tech and AI-savvy: Have implemented automations and is comfortable with tools like Zapier and the necessity of breaking down processes into logical steps
• Versatile and flexible generalist: Be motivated by managing multiple tracks and jump in where needed.
• Pragmatic problem solver with a builder’s mindset (wants to fix/improve systems, not just maintain them)
• Self‑learner be comfortable testing, figuring out your ways around tools leveraging online training and resources
• Proactively upscale and present progress without waiting for someone to ask the questions
• Structured and organized, attention to details, from files naming convention to notes, and follow ups
• Strong sense of ownership: sees things through, doesn’t drop the ball

Nice to Have

• Exposure to US operations

Based in Shoreditch studio, 4 days onsite with Fridays remote working

10.30 – 7.30 pm as work closely with US office and client base.