Operations Administrator

Additional Resources Ltd; Greater London; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A well-established IT solutions provider is looking for an Operations Administrator to support day-to-day operations across sales, finance, and customer operations. The role offers a salary of £35,000 - £40,000 and hybrid working options post-probation. Responsibilities include sales support, order management, and customer support. Ideal candidates will have strong administrative skills and experience in an IT reseller or similar environment. This is an exciting opportunity for career growth within a collaborative team.

Benefits

Competitive salary

Opportunity to grow

Supportive team environment

Exposure to technology vendors

Ongoing career development opportunities

Qualifications

• Previous experience as IT Sales & Operations Administrator, Sales Support Administrator, or in a similar role.
• Experience within an IT reseller, MSP, or technology-led organisation.
• Strong administrative and organisational skills.

Responsibilities

• Support day-to-day operations across sales administration, purchasing, finance, and customer operations.
• Manage end-to-end orders with accurate CRM and system records.
• Provide first-line customer support, including ticket logging and issue escalation.

Skills

Microsoft 365 (Outlook, Excel, Word)

Strong administrative and organisational skills

Ability to manage multiple tasks and priorities

Experience using CRM systems (e.g. HubSpot, Salesforce)

Job description

An opportunity has arisen for anOperations Administrator to join a well-established IT solutions provider (Reseller), supporting SME and enterprise clients with hardware, software, cloud services and managed IT support.

As anOperations Administrator, youwill be supporting day-to-day operations of the business across sales administration, purchasing, finance, and customer operations. This role offers salary range of£35,000 -£40,000 andhybrid working options afterprobation.

You will be responsible for:

• Sales support including pricing, documentation, deal registration, and order status updates.
• End-to-end order management, from placement to delivery, with accurate CRM and system records.
• Vendor and distributor liaison for pricing, availability, lead times, and portal management.
• Licence, subscription, maintenance, and renewal tracking with proactive notifications.
• Invoicing, supplier invoice matching, margin tracking, and deal reconciliation.
• Credit control support, payment chasing, and coordination with finance/accounting systems.
• First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation.
• Contract, SLA, database, and compliance (including GDPR) management.

What we are looking for:

• Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator, Sales Support Administrator (IT Reseller), Sales Administrator (IT Reseller), Operations Administrator, Sales Administrator, Sales Support Administrator, Operations Coordinator, Support Coordinator or in a similar role.
• Experience as a Sales Administrator, Operations Administrator or Sales Support Administratorwithin an IT reseller, MSP, IT solutions provider, or other technology-led organisation.
• Skilled in Microsoft 365 (Outlook, Excel, Word).
• Strong administrative and organisational skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Experience using CRM systems (e.g. HubSpot, Salesforce) would be desirable.

What's on offer:

• Competitive salary
• Opportunity to grow within a fast-moving IT business
• Supportive and collaborative team environment
• Exposure to leading technology vendors and solutions
• Ongoing career development opportunities

If you're a polished, ambitious IT reseller professional ready to step into leadership or already managing a team and want more influence and reward this is a standout opportunity.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.