Operations Administrator

University of Derby; East Midlands; On-site; GBP 22,000 - 28,000; Full time

Job summary

A UK University in East Midlands seeks an Operations Administrator to ensure effective security services. The role requires interaction with various stakeholders and strong communication abilities, enhancing safety and compliance. Ideal candidates will have a customer service or administrative background, along with strong organisational skills. This role offers generous leave, pension schemes, and a supportive work environment.

Benefits

38 days annual leave

Local Government Pension Scheme

Wellbeing benefits

Staff discounts

Gym discounts

Cycle to Work scheme

Flexible working environment

Personal development support

Qualifications

• Ability to stay calm in busy situations.
• Experience managing information accurately.
• Capability to produce clear reports.

Responsibilities

• Support the operation of security services.
• Coordinate resources and communicate effectively.
• Assist with car parking management.

Skills

Customer service background

Strong communication skills

Organisational skills

IT system proficiency

Job description

Overview

The University of Derby is a modern university with a commitment to research, teaching excellence and sustainable living. We offer opportunities for our students, staff and region, with a focus on wellbeing and career development.

About the College/Department

Our Campus Life and Student Living department is responsible for essential services that significantly impact the student experience. Campus Life supports services that enhance the overall student experience, including sports, recreational facilities and community engagement, while Student Living ensures the safety, comfort and compliance of the University\'s residential estates. Whichever team you become a part of, student experience is our focus. Our security team is key to the University\'s success and is often the first point of contact for customers and visitors.

About the Role

As an Operations Administrator at the University of Derby, you\'ll play a central role in supporting the smooth running of our security operations. Working closely with the duty Operations Controller, you\'ll help manage CCTV, access control, car parking and incident reporting, while coordinating resources to maintain a safe and welcoming environment. This varied role combines operational support with key administrative responsibilities, offering the opportunity to make a real difference to the safety of our students, staff and visitors.

About You

You\'ll be someone who thrives in a busy and varied role, able to stay calm and organised when priorities change. With a background in customer service, administration or security, you\'ll bring strong communication skills and the confidence to deal with people at all levels. You will have experience of managing information accurately, producing clear reports, and using IT systems effectively. Just as important is your ability to think on your feet, solve problems quickly, and work well as part of a team. If you\'ve previously supported operations, coordinated services, or worked in environments where safety and service are key, you\'ll be well suited to this role. Above all, you will be motivated, adaptable, and committed to providing an excellent experience for our University community.

Responsibilities

• Support the smooth operation of security services, including CCTV, access control and incident reporting.
• Coordinate resources and communicate with the Duty Operations Controller.
• Assist with car parking management and safety/compliance tasks.
• Produce accurate information and clear reports; maintain records and IT system usage.

Qualifications and Skills

• Background in customer service, administration or security.
• Strong communication skills and the ability to interact with staff at all levels.
• Ability to stay calm, organised and adapt to changing priorities.
• Experience with information management and IT systems.

Benefits

• Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
• Local Government Pension Scheme
• Wellbeing benefits and family-friendly policies, sick pay provision and Employee Assistance Programme
• Staff discounts at high street retailers
• Discounted onsite gym
• Cycle to Work scheme
• Flexible working environment
• Commitment to personal and professional development

Key Contact

For further information and informal enquiries regarding the role, please contact Amer Shams, Head of Security via [e-mail]; or the security team at [e-mail]

For enquiries regarding your application and sponsorship eligibility, please contact the recruitment team via [e-mail]

Important Information

The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.

Please visit our website for more information.

The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody\'s concern.

Please find our Safeguarding pages including our Safeguarding Policy here.