Operational Team Manager | Kent and Medway NHS and Social Care Partnership Trust

Kent and Medway NHS and Social Care Partnership Trust; Ramsgate; On-site; GBP 40,000 - 55,000; Full time

Job summary

A healthcare organization in England seeks an Operational Team Manager for their East Kent Community Rehabilitation Service. You will be responsible for managing clinical staff and enhancing patient care by supervising the Community Rehabilitation Teams. Ideal candidates will have supervisory experience and a background in community mental health services. A valid UK driver's license is essential. This role offers a fulfilling opportunity to support individuals in their rehab journey, with a strong emphasis on quality care.

Qualifications

• Experience managing a complex caseload.
• Supervisory and leadership experience.

Responsibilities

• Line manage clinical staff.
• Monitor service performance against quality indicators.
• Liaise with other services for patient experience.
• Manage recruitment and retention of staff.
• Ensure compliance with Trust policies.

Skills

Leadership skills

Data monitoring

Team motivation

Communication

Recruitment

Education

Experience as a band 6 or band 7 practitioner

Job description

Overview

Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB).

We have an exciting opportunity for a registered mental health professional (nursing, occupational therapy, or social work) to join the East Kent Community Rehabilitation Service as Operational Team Manager. You will be responsible for the day-to-day management and leadership of the 3 existing Community Rehabilitation Teams in East Kent. You will manage a team of clinical staff and be responsible for supporting individuals to reach their potential and to ensure consistent delivery of high-quality care.

The Community Rehabilitation Service provides a flexible range of mental health interventions to help clients with complex mental health needs to manage their mental health more effectively and remain in their own homes. The team works in close partnership with Social Care & housing providers to ensure each client has the necessary resources available to enable them to engage in their rehab journey. Across the Community Rehabilitation teams, the clinical team consists of Occupational Therapists, Psychologists, Nurses, & VCSE Workers.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

Responsibilities

• Line manage clinical staff.
• Utilise data to monitor the performance of the service against performance and quality indicators.
• Use leadership skills to motivate and support high levels of performance amongst the team and the delivery of quality care.
• Ensure that Trust policies are adhered to and take appropriate action where performance and conduct issues arise.
• Have a lead role in the recruitment and retention of staff.
• Liaise and collaborate with other services to promote and enhance patient experience and recovery.
• Ensure clear and accurate communication to the team and be able to escalate concerns to the senior management team as needed.
• Work with the Patient Safety and Quality team to improve clinical quality and safety, ensuring the risk register is kept up to date and incidents are reported and investigated in a timely manner and that learning is shared with the team.
• Work with the clinical and admin leads to ensure the team works to continuously improve the safe and effective delivery of care and that the patient and carer experience is positive.
• Ensure complaints are dealt with in a timely manner and any learning is shared and embedded.

Qualifications

• Experience as a band 6 or band 7 practitioner in a community mental health service.
• Competent at managing a complex caseload and have a good understanding of health and social needs.
• Supervisory and leadership experience.

About KMPT

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county. The post holder must hold a full, valid UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

Our strategy: Our mission is what we set out to do every day. We deliver brilliant care through brilliant people. Our vision is to provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.

Additional information

The role will include operational responsibilities and is an opportunity to work with friendly, passionate colleagues who are committed to providing excellent care to our service users and their loved ones. Check out our recruitment videos.

Please refer to the attached job description for full details and main responsibilities of the role. This advert closes on Wednesday 8 Oct 2025.