Operational Systems Architect (Integration & Service Delivery)

RigNet; United Kingdom; On-site; GBP 125,000 - 150,000; Full time

Job summary

A satellite telecommunications company in the United Kingdom is seeking an Operational Systems Architect to bridge solution capture, engineering, and operational delivery. The role focuses on ensuring seamless transitions of complex satellite services from design to active deployment. Candidates should possess strong skills in system integration and service delivery within telecommunications, along with excellent problem-solving and communication abilities. A background in OSS/BSS processes is essential. This position offers a dynamic environment aimed at enhancing service performance and reliability.

Qualifications

• Demonstrated ability in system integration or operational transition within satellite or telecommunications.
• Solid understanding of network operations and service management frameworks.
• Proven track record of working across teams to deliver technical services.

Responsibilities

• Act as operational owner for system integration and service activation.
• Collaborate with Capture and Solution Architecture teams.
• Lead service readiness activities including operational validation.

Skills

System integration

Service delivery

Problem-solving

Communication skills

Tools

OSS/BSS processes

ITIL

TOGAF

Job description

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

The Operational Systems Architect plays a meaningful role in bridging solution capture, engineering, and operational delivery within our satellite telecommunications environment. This position ensures that complex satellite and terrestrial service solutions are transitioned seamlessly from design to operational deployment, and continue to maintain performance, reliability, and compliance through to retirement.

The day-to-day

• Act as the operational owner for system integration and service activation across satellite and ground-based network infrastructure.
• Collaborate closely with the Capture and Solution Architecture teams to ensure customer requirements are operationally deliverable, sustainable, and aligned with existing infrastructure.
• Translate contractual or design specifications into executable operational models and workflows.
• Lead service readiness activities, including operational validation, acceptance testing, and documentation of handover criteria.
• Develop and maintain integration frameworks to connect satellite ground systems, terrestrial networks, and customer interfaces.
• Coordinate with technical engineers and service managers to identify operational risks and mitigation strategies early in the project lifecycle.
• Support incident response readiness by embedding telemetry, monitoring, and troubleshooting capabilities within delivered solutions.
• Provide domain expertise for process automation, system monitoring, and performance optimization.
• Represent Operations in cross-functional project reviews and readiness boards.

What you'll need

• Demonstrated ability in system integration, service delivery, or operational transition within satellite or telecommunications domains.
• Solid understanding of OSS/BSS processes, network operations, and service management frameworks (ITIL or equivalent).
• Proven track record of working across functional teams to deliver complex technical services to commercial or government customers.
• Experience with configuration management, change control, and operational acceptance processes.
• Excellent problem-solving and communication skills.

What will help you on the job

• Familiarity with satellite ground networks, telemetry systems, and hybrid cloud integrations.
• Experience supporting bid capture and transition activities within defence or high-assurance environments.
• Certification or training in TOGAF, ITIL, or systems integration methodologies.

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.