Operational Project Lead

Harrison Holgate; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A specialty insurance brokerage in London is seeking an Operations Control Manager to enhance risk management and operational excellence. The ideal candidate will have a strong background in operations and experience in the insurance sector. Key responsibilities include managing a team, ensuring quality control, and fostering a proactive risk culture. This role offers significant impact on business growth and strategic initiatives.

Qualifications

• Strong background in operations, compliance, or risk management.
• Experience in the insurance, broking, or underwriting sectors is highly desirable.
• Highly motivated, results-focused, and possessing high integrity.

Responsibilities

• Develop and maintain relationships with the 2nd and 3rd line teams.
• Manage and develop a team of Operations Control Associates.
• Facilitate quality assurance activities like file checks.
• Maintain key process control artefacts and governance frameworks.
• Conduct risk assessments and maintain risk registers.
• Drive continuous process improvement and conduct trend analysis.
• Communicate changes to policies and promote risk culture.

Skills

Interpersonal skills

Organisational skills

Presentation skills

Proficiency in MS Office

Problem-solving mindset

Education

Degree-level education or equivalent experience

Job description

Overview

Operations Control Manager

A Specialty Insurance Brokerage in London is searching for an Operations Control Manager to be at the forefront of ensuring robust risk management and operational excellence. This role offers a unique chance to make a significant impact on business growth and strategy while minimising risk.

Why This Role Stands Out

• As an Operations Control Manager, you will be pivotal in embedding a first line target operating model.
• Your efforts will ensure that the company maintains high standards and procedures, conducts quality control activities, and manages risk effectively.
• This role is essential for fostering an effective risk culture and ensuring that governance and reporting are seamlessly integrated into business activities.

Key Responsibilities

• Collaboration: Develop and maintain strong working relationships with the 2nd and 3rd line teams to ensure a cohesive three lines of defence model.
• Leadership: Manage and develop a team of Operations Control Associates.
• Quality Assurance: Facilitate and undertake quality assurance activities, such as file checks and reviews.
• Governance: Maintain and own all key process control artefacts and governance frameworks.
• Risk Management: Conduct regular risk assessments, maintain risk registers, and track actions.
• Continuous Improvement: Drive continuous process improvement and undertake root cause and trend analysis of operational issues.
• Communication: Regularly communicate changes to policies and procedures and promote an effective risk culture across the enterprise.

Ideal Candidate Profile

• Qualifications: Preferably degree-level education or equivalent practical experience in operations, compliance, or risk management.
• Experience: Strong background in operations, support, or middle/back office environments, with exposure to risk management and regulatory practices. Experience in the insurance, broking, or underwriting sectors is highly desirable.
• Skills: Excellent interpersonal, organisational, and presentation skills. Proficiency in MS Office and a proactive, problem-solving mindset are essential.
• Attributes: Highly motivated, results-focused, and possessing a high degree of integrity.