Operational Key Account Manager - Sea Logistics

Kuehne + Nagel; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading logistics company in Glasgow is seeking an Operational Key Account Manager to enhance customer relationships and oversee logistics operations. This role involves designing customer-specific logistics solutions, ensuring compliance with trade regulations, and leading performance improvements. The ideal candidate will have a degree in Logistics or Management and strong experience in import/export operations. Benefits include a company car, a contributory pension plan, and an employee assistance program for overall well-being.

Benefits

Contributory pension plan

Company car

Employee assistance program

Qualifications

• Strong knowledge of import/export operations and trade regulations.
• Proven leadership and stakeholder management skills.
• Willingness to travel and attend business/social events.

Responsibilities

• Serve as the primary operational contact for assigned key accounts.
• Lead regular Quarterly Business Reviews (QBRs) with customers.
• Design and implement customer-specific logistics solutions.

Skills

Leadership skills

Stakeholder management

Import/export operations knowledge

Advanced MS Office proficiency

Ability to travel

Education

Bachelor’s degree in Logistics, Management, or related field

Job description

Overview

Kühne + Nagel (AG & Co.) KG

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? The Operational Key Account Manager (OKAM) plays a pivotal role in managing and enhancing customer relationships, ensuring seamless operational delivery, and driving continuous improvement across logistics services. This role is central to Kuehne+Nagel’s commitment to delivering high-quality, customer-centric logistics solutions

Responsibilities

• Serve as the primary operational contact for assigned key accounts.
• Lead regular Quarterly Business Reviews (QBRs) with customers.
• Design and implement customer-specific logistics solutions.
• Ensure compliance with international trade regulations.
• Monitor and improve performance against Key Performance Indicators (KPIs).
• Maintain and optimize Standard Operating Procedures (SOPs).
• Support RFQs and quotations with data insights.
• Facilitate EDI implementation and maintain KN systems setup.

Qualifications

• Bachelor’s degree in Logistics, Management, or related field
• Strong knowledge of import/export operations and trade regulations.
• Proven leadership and stakeholder management skills.
• Advanced proficiency in MS Office (Excel, PowerPoint, Word).
• Willingness to travel and attend business/social events.

Benefits

What’s in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.

Company Car: Enjoy a hassle-free commute with a company car.