Operational Excellence Manager, Consumer, Operations Industry & Domain Solutions, Engineering, [...]

Deloitte LLP; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading consulting firm is seeking skilled professionals to join their Operations & Industry Domain Solutions team. The role involves process analysis, operational excellence, and project management, requiring a degree-level education. Candidates with proven knowledge of industry dynamics and experience in stakeholder management will thrive in this dynamic environment. The position offers a hybrid working model based in London, Edinburgh, or Manchester, with a strong focus on personal and professional development.

Benefits

Flexible working through hybrid policy

Professional development opportunities

Qualifications

• Knowledge of operational dynamics and industry trends.
• Experience managing stakeholder engagement.
• Proven ability in process improvement methodologies.

Responsibilities

• Map and redesign processes across functions.
• Lead small project teams and manage project timelines.
• Collaborate with tech teams for process enablement.

Skills

Operational excellence

Process analysis

Project management

Stakeholder management

Education

Educated to degree level or equivalent qualification

Tools

Process mining tools (e.g., Signavio)

Job description

Bristol, Edinburgh, Glasgow, London, Manchester, Newcastle

Business Line

Job Type

Permanent / FTC

Date published

16-Jul-2025

19758

About the Role

Connect to your Industry Are you passionate about operational design and delivery, and thinking creatively to solve client issues? Do you want to help diverse range of organisations to undertake fundamental transformation to drive business value? Could you provide insights to help our clients make decisions, address challenges, and achieve their objectives? Have you delivered complex transformation programmes that translate strategy into execution? Can you think on your feet, adapt and pivot where necessary? If you say yes to any of these, please apply. We design, build, and optimise the operations of leading private sector businesses within the industry groups of Consumer (incl. Consumer Products, Retail, Automotive and THS); Energy, Resourcing and Industrials (ERI); and Technology, Media and Telecommunications (TMT), to bring their biggest ideas to life and help them to unlock the value of AI, digital and sustainability. Working with colleagues across Deloitte, we combine business design, process engineering and cost transformation in-hand with data and technology fluency to solve our clients’ biggest challenges, bring the unpredictable and unknown into focus, and turn concepts into reality. To do this, we need ambitious, entrepreneurial and curious people that will drive innovation and welcome and thrive in disruption.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients\' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

In Operations & Industry Domain Solutions (OIDS) we have always led with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings. We work with clients to aid them in transforming within a rapidly changing environment to achieve their goals. In OIDS CET, our rapidly growing community of operating model professionals are responding to complex market challenges, to maximise business potential across the full spectrum of our industries.

Your role will include:

• Process Analysis & Operational Excellence
  • Map, model and redesign “as-is” and “to-be” processes across functions — defining process flows, roles, inputs/outputs, systems, handoffs and quality/decision gates
  • Proficiency in connecting and integrating processes cross-functionally to establish comprehensive, end-to-end operational processes.
  • Identify inefficiencies, bottlenecks or duplication in existing workflows by analysing large qualitative and quantitative data sets, using process mining tools (where applicable) to shape insights and recommendations
  • Propose & plan improvement opportunities that are aligned with the clients’ goals (efficiency gains, quality, throughput, compliance, scalability)
  • Work cross-functionally with relevant stakeholders to implement improvements and ensure alignment across programmes of work & processes
  • Support digital/technology enablement of processes by collaborating with Tech teams to deploy tools (e.g., process-management, automation, workflow tools, enterprise systems) that underpin streamlined operations & reflect their transformation objectives
• Business Architecture & Operating Model Design
  • Design and shape process architectures that align to our industries to ensure completeness and structure
  • Support the design and delivery of operating models and identify areas of innovation/operational improvement within existing operating models
  • Ensure alignment between business and technology functions to design future-state capabilities
  • Lead or contribute to larger transformation initiatives: support system implementations, embed continuous improvement culture, drive change management and help the organisation scale
• Project Management
  • Lead small project teams, workstreams and/or components of engagements on time, within budget and to a high standard
  • Manage risks, issues and dependencies to ensure projects are delivered smoothly and on time
• Leadership & Stakeholder Management
  • Work closely and engage with senior executives and cross-functional stakeholders to align on strategy, priorities, and transformation goals
  • Develop and manage relationships across a broad range of stakeholder groups
  • Organise insights and develop compelling narratives to effectively communicate recommendations to clients
  • Design and facilitate cross-functional workshops to document and communicate process designs, identify required changes and improvements to ensure transparency and buy-in across teams

Connect to your skills and professional experience

We are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other. Although not essential, in addition to the core skills above, we would welcome any of the desirable experience below:

Proven depth of knowledge of the operational dynamics and industry trends in one or more of the following industries:

• Consumer Packaged Goods
• Transport, Hospitality & Services
• Energy & Chemicals
• Power, Utilities & Renewables
• Mining & Metals
• Industrial Products & Construction
• Telecommunications
• Media
• Technology

• Proven depth of knowledge in one or more of the following end-to-end processes: Order-to-Cash, Procure-to-Pay, Market-to-Order, Idea-to-Launch, Plan-to-Deliver, Hire-to-Retire, Record-to-Report and Service-to-Resolution
• Experience of use of AI/Automation to accelerate key operational processes and/or optimise ways of working in one of the above sectors
• Experience of managing change including stakeholder engagement, communications, and adoption plans to ensure smooth transitions
• Experience operating at a strategic and operational level, balancing long‑term vision with hands‑on execution
• Experience working across a variety of Process Modelling and Mining tools (e.g. Signavio, Celonis or equivalent)
• Previous consulting experience, whether as an independent advisor or in‑house
• Experience of a junior‑level operational role in at least one private sector organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business
• Educated to degree level or equivalent qualification
• Experience applying process improvement methodologies and holding qualifications (e.g., Lean, Six Sigma or equivalent)

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Engineering, AI and Data

We lead transformation at the heart of our clients; re‑engineering the core of our clients’ organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your “Immediate Family Members” are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Technology & Transformation, Deloitte is far ahead of any of our immediate competitors.” - Sophia, Technology & Transformation

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.”- Dan, Technology & Transformation

Our hybrid working policy

You’ll be based in London, Edinburgh or Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers.