Operational Clerk

DNATA LIMITED; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A logistics company in Manchester is looking for an Operations Clerk on a 12-month fixed-term contract. The role involves liaising with internal departments regarding meal figures and changes, maintaining records in the Cbase system, and ensuring compliance with company policies. Candidates should possess excellent customer service skills, be fluent in English, and have strong computer skills, including proficiency in Excel and Word. Experience in the airline catering industry is desirable, and attention to detail is crucial.

Qualifications

• Experience in the airline catering industry is desirable.
• Able to work on your own initiative and as part of a team.
• Self-disciplined, reliable and accurate.

Responsibilities

• Liaise with internal departments about meal figures and changes.
• Update and maintain meal figures in the Cbase system.
• Ensure compliance with company policies and documentation.

Skills

Excellent customer service skills

Fluent in English

Excellent computer skills (Excel, Word)

Problem-solving abilities

Attention to detail

Job description

An exciting opportunity has arisen for an Operations Clerk to join the team based in Manchester. Fixed Term Contract (12 months) Maternity Cover. The job holder will be responsible for liaising directly with all internal departments to communicate any flight meal increases or changes , aircraft swaps etc .The position will be responsible for receiving meal figures from airlines, checking updates, filing, entering onto IT system and organising any late meal increases as they come in and will ensure the provision of an accurate, consistent and quality service to our customers. You will be an active team member, ensuring that all work is complete according to daily work schedules and that all information received is communicated to the right people in a timely manner.,

• Retrieving all meal figures received via Email and customer specific systems for distribution to the relevant internal departments
• Updating and maintaining meal figures into Cbase system, print & check ACOs against system.
• Entering aircraft changes/movement details into Cbase system, informing all internal departments and supervisors.
• Follow up with all departments whilst liaising with dispatch with all relevant information
• Communicating via telephone, e-mail system, and PA system with all internal departments, and departmental Managers to ensure on time performance.
• Completing all increase logs, a/c registration log, a/c change sheet, filing of telex communications, printing documentation as required, creation of ACOs, Creation of extra flights into Cbase, checking of final figures, filing ACOs for billing, entering final figures onto system for specific airlines.
• Printing of Cbase labels for all airlines.
• Accurately completing all relevant documentation
• Reporting any accidents or incidents and ensure any corrective actions are taken.
• Ensuring compliance with the company compliance policies.
• Filling documentation and other general filing, e-mailing, photocopying & faxing
• Liaising effectively with members of the Service Delivery team and other Departments
• Learning and Understanding all aircraft information for all the airlines
• Documenting sick /absence calls
• Issuing of Security Seals, compliance paperwork
  Experience in the Airline catering industry - desirable
• Excellent customer service skills - essential
• Excellent Computer skills essential, including Excel and Word - essential
• Fluent in English with good verbal and written communication skills - essential
• Able to solve problems and work within strict deadlines - essential
• Able to deliver and improve upon set targets
• Able to work on your own initiative
• Self disciplined, reliable and accurate with a keen eye for detail
• Able to work as a team member and stand alone
  Sh are mixture of Earlies. 6-14, 6-16, 8-18 Lates 12-20, 10-20 & Middle's, 10-18
• As above shifts can be either 8 hrs or 10hrs
• Rolling Rosta