Onsite IT Support Engineer

Daisy Communications Limited; England; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading UK telecommunications provider is seeking an Onsite IT Technician to provide technical support at customer sites in London. Responsibilities include resolving IT issues, maintaining helpdesk systems, and supporting installations. Ideal candidates should possess strong knowledge of hardware, Microsoft operating systems, and networking basics. Competitive salary and benefits package offered.

Benefits

Extra day off on your birthday

£500 referral bonus

Professional development opportunities

Eye care vouchers

Retailer discounts

Qualifications

• Good knowledge of server operating systems required.
• Experience with AV software is beneficial.
• Proactive ticket logging and updating required.

Responsibilities

• Resolve user IT issues on-site at customer locations.
• Liaise with Projects Team for network installations.
• Record all helpdesk activities promptly.

Skills

Good PC/Laptop hardware and software knowledge

Good fault-finding skills

Knowledge of Microsoft desktop operating systems and productivity suite

Knowledge of Active Directory

Basic networking knowledge

Tools

Microsoft 365 Administration

Hyper V

Backup and recovery technologies

Job description

Overview

Company DescriptionJoin the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition - so there's always an exciting new opportunity to support UK businesses on the horizon.

Salary: £26,000 per annum

Location: Cheadle

Working Hours: Mon to Fri, between 8:30am and 6:30pm (37.5 hours)

You will be working in the IT arm of the business, providing an excellent service to 250+ external customers. The role involves being the first point of contact for our customers when a ticket is logged, this includes speaking to the customers over the phone, logging and responding to emails and logging tickets proactively.

Responsibilities

• Working as onsite IT Technician at customer sites in central London to resolve user issues.
• Liaising with Projects Team installing network infrastructure at customer sites.
• Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
• Act as the initial point of contact in the resolution of user IT issues.
• Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems.
• Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer.
• Escalate IT issues, and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.

Qualifications

• Good PC/Laptop hardware and software knowledge
• Good fault-finding skills
• Good knowledge of Microsoft desktop operating systems and productivity suite
• Knowledge of Server operating systems
• Knowledge of Active Directory
• Knowledge of Microsoft 365 Administration
• Basic networking knowledge
• A knowledge of the following would be an advantage: Office 365 Fundamentals and/or Azure fundamentals
• Hyper V
• CRMs
• Backup and recovery technologies
• AV Software

Benefits

• An extra day off on your birthday or if you're getting married
• £500 referral bonus - bring great people, get rewarded!
• Professional development - training and support to help you grow
• Eye care vouchers and discounted Medicash membership for healthcare savings
• Discounts for you and your family/friends
• Exclusive discounts and savings at over 1,200 retailers