Onsite Coordinator

CK Group; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading scientific instrument manufacturer in Slough is seeking an Onsite Coordinator to ensure seamless service operations. The candidate will schedule and manage equipment maintenance, track work orders, and communicate effectively with customers and vendors. Ideal applicants should be highly organized, proactive, and possess strong communication skills, with experience in service coordination or scheduling being advantageous. This permanent role offers an opportunity to collaborate within a dedicated onsite team.

Qualifications

• Experience in service coordination, scheduling, or laboratory support preferred.
• Ability to manage multiple tasks and maintain accurate records.
• Familiarity with service management or scheduling systems is advantageous.

Responsibilities

• Schedule and manage all equipment maintenance.
• Track work orders and ensure statuses are accurate.
• Coordinate with vendors, customers, and team members.
• Assist with purchase requisitions and procurement tasks.
• Identify workflow improvements and enhance customer experience.

Skills

Team-oriented

Organizational skills

Communication skills

Problem-solving

Service quality focus

Job description

Onsite Coordinator

CK Group are recruiting for a Onsite Coordinator on behalf of an industry leading manufacturer of Scientific instruments, to be based on one of their client sites in Slough, on a permanent basis.

About the role :

The successful candidate will work as part of a small, collaborative onsite team, supporting one of our key OneSource accounts. You will work closely with another Site Coordinator and the rest of our on-site team, sharing responsibilities and helping ensure that service operations run seamlessly each day.

Your responsibilities will include :

• Work jointly with our other Site Coordinator to schedule and manage all equipment maintenance – from preventive to corrective work.
• Share responsibility for tracking work orders in our systems, ensuring statuses are kept accurate and up to date.
• Partner with your fellow Site Coordinator to communicate with customers, engineers, and vendors – ensuring clear, aligned messaging and reducing duplication.
• Provide support during vendor visits, including coordination, documentation checks, and escorting responsibilities when required.
• Jointly handle vendor coordination — requesting quotes, scheduling activity, following up on outstanding work, and ensuring documentation is complete.
• Assist with raising purchase requisitions and purchase orders, working with your teammate to split and organise procurement tasks efficiently, when required.
• Collaborate with the team to track equipment adds, changes, and removals across customer and internal systems.
• Ensure service entitlement, coverage, and documentation are accurate and complete.
• Work with your fellow Site Coordinator and site team to identify workflow improvements and enhance the customer experience.

About you :

• Be team-oriented and collaborative, with the ability to share responsibilities, communicate openly, and support colleagues.
• Be highly organised, able to manage multiple moving parts while maintaining accurate records.
• A strong communicator, comfortable engaging with customers, engineers, and vendors.
• Be proactive and reliable, with a problem-solving approach and a focus on service quality.
• A customer-focused individual, ensuring every interaction is professional, clear, and helpful.
• Previous experience in service coordination, scheduling, laboratory support, or a similar operational role and experience using service management or scheduling systems would be advantageous.