Onsite 2nd‑Line IT Engineer – Windows & Network

Limelight Health; Barrow-in-Furness; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global technology consulting firm is seeking an Onsite Engineer to join its End User Experience team in Barrow-in-Furness. The role involves providing 2nd line support to a diverse range of high-profile clients, ensuring timely resolution of incidents, and collaborating with technical teams. Candidates should have strong knowledge of Windows OS, Microsoft Office, and IT service management tools. This position promotes a supportive and inclusive work environment, encouraging personal and professional growth.

Benefits

Access to extensive training and development opportunities

Focus on employee well-being

Community of support among experts

Qualifications

• Strong knowledge of Microsoft Windows OS and configuration.
• Proficiency in Microsoft Office applications.
• Familiarity with IT service management tools.

Responsibilities

• Take ownership of 2nd line support responsibilities.
• Resolve incidents ensuring minimum SLA violations.
• Collaborate with Level 3 teams to troubleshoot major issues.
• Install and configure software/hardware effectively.

Skills

Microsoft Windows OS (Windows 10 & 7)

Microsoft Office proficiency

SCCM and Active Directory basics

IT service models

Network technologies (LAN/WAN/vLAN)

Computer peripherals

Job description

A global technology consulting firm is seeking an Onsite Engineer to join its End User Experience team in Barrow-in-Furness. The role involves providing 2nd line support to a diverse range of high-profile clients, ensuring timely resolution of incidents, and collaborating with technical teams. Candidates should have strong knowledge of Windows OS, Microsoft Office, and IT service management tools. This position promotes a supportive and inclusive work environment, encouraging personal and professional growth.