Online Store Manager: Logistics & Team Leadership

Asda; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading grocery retailer is looking for an Online Manager to oversee its online shopping operation. In this role, you will ensure a fast and friendly service for customers choosing home delivery or click & collect. You will manage the logistics of online orders and lead a team, focusing on delivering excellent customer service while utilizing data to improve efficiency. This position is ideal for someone with retail management experience and strong leadership skills.

Benefits

15% Colleague discount

Discretionary company bonus scheme

Enhanced electric car scheme

Free eye test

Discounted rates on Asda services

Flexible pay access

Company pension

24/7 virtual GP

Parental leave policies

Qualifications

• Experience managing or supervising in a retail or logistics environment.
• Strong organisational and planning skills.
• A passion for leading teams and delivering great service.
• Confidence using technology and data to drive performance.
• Flexibility to work a range of shifts, including early mornings, evenings, and weekends.

Responsibilities

• Lead the store's online shopping operation.
• Oversee picking, packing, and dispatch of online orders.
• Manage a team of personal shoppers and delivery drivers.
• Use data to manage volume and improve efficiency.

Skills

Customer-focused

Operationally strong

Tech-savvy

Leadership

Detail-oriented

Adaptable

Job description

A leading grocery retailer is looking for an Online Manager to oversee its online shopping operation. In this role, you will ensure a fast and friendly service for customers choosing home delivery or click & collect. You will manage the logistics of online orders and lead a team, focusing on delivering excellent customer service while utilizing data to improve efficiency. This position is ideal for someone with retail management experience and strong leadership skills.