Online Store Manager: Fast, Customer‑Focused Fulfillment

ASDA; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket in London seeks an Online Manager to lead the store’s online shopping operation, ensuring fast and accurate service for home delivery and click & collect. Responsibilities include overseeing picking and dispatching of online orders and managing a motivated team of personal shoppers and delivery drivers. The ideal candidate will have experience in retail or logistics, strong organizational skills, and a passion for delivering excellent customer service. Benefits include a colleague discount, discretionary bonuses, and access to various services.

Benefits

15% colleague discount

Discretionary company bonus scheme

Enhanced electric car scheme

Free eye test

Discounted rates on Asda services

Flexible pay access

Company pension

Wellbeing support services

Parental leave policies

Colleague recognition programme

Qualifications

• Experience managing or supervising in a retail or logistics environment.
• Strong organisational and planning skills.
• A passion for leading teams and delivering great service.
• Confidence using technology and data to drive performance.
• Flexibility to work a range of shifts, including early mornings, evenings, and weekends.

Responsibilities

• Lead the store's online shopping operation to ensure fast and accurate service.
• Oversee the picking, packing, and dispatching of online orders.
• Manage a team of personal shoppers and delivery drivers.

Skills

Customer-focused

Operationally strong

Tech-savvy

Leadership

Detail-oriented

Adaptable

Job description

A leading supermarket in London seeks an Online Manager to lead the store’s online shopping operation, ensuring fast and accurate service for home delivery and click & collect. Responsibilities include overseeing picking and dispatching of online orders and managing a motivated team of personal shoppers and delivery drivers. The ideal candidate will have experience in retail or logistics, strong organizational skills, and a passion for delivering excellent customer service. Benefits include a colleague discount, discretionary bonuses, and access to various services.