Online Order Picker & Customer Support Specialist

Morrisons; Rochester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK supermarket is seeking friendly, customer-focused individuals to join their Online team in Rochester. In this role, you will pick and pack customer orders, ensuring they are ready for delivery or collection. You'll thrive in a fast-paced environment and support various store areas as needed. The position offers flexible shifts and other perks, ensuring a rewarding work experience focused on customer satisfaction and teamwork.

Benefits

Fully flexible shift patterns

Six weeks holiday (including bank holidays)

15% discount in supermarkets and convenience stores

10% discount card for a friend or family member

Career progression and development opportunities

Subsidised in‑store café or shop floor ranges

Competitive pension and life assurance

Healthcare/Well-being benefits

MyPerks with discounts at high street shops

Optional payroll charity donations

A range of family friendly policies

Qualifications

• Must be over the school leaver's age.
• Some roles require 18+ due to health and safety.
• Passion for customer satisfaction.

Responsibilities

• Picking and packing customer orders for delivery or collection.
• Using in-store tech to accept orders and find products.
• Supporting other store parts like Replenishment and Customer Service.

Skills

Helpful and friendly approach

Enjoys staying active and being hands-on

Works well in a busy, structured environment

Comfortable using equipment safely and following processes

Loves to help support customers and resolve their queries

Job description

A leading UK supermarket is seeking friendly, customer-focused individuals to join their Online team in Rochester. In this role, you will pick and pack customer orders, ensuring they are ready for delivery or collection. You'll thrive in a fast-paced environment and support various store areas as needed. The position offers flexible shifts and other perks, ensuring a rewarding work experience focused on customer satisfaction and teamwork.