Online Assistant

Sainsbury’s Group; Swindon; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading UK retailer is seeking Online Assistants to ensure excellence in order fulfillment by selecting quality products and providing stellar customer service. Candidates should be prepared for early morning shifts in a fast-paced environment, possess strong attention to detail, and have a passion for assisting customers. The role includes a nightshift premium and various benefits such as discounts and holiday entitlement, contributing positively to the customer shopping experience.

Benefits

Discount card for employees

Free food and hot drinks

Generous holiday entitlement

Pension matching

Employee Assistance Programme

Qualifications

• Happy with early morning starts as most shifts start at 4 am.
• Genuine enthusiasm for helping customers.
• Comfortable with digital tools and technology.

Responsibilities

• Pick and select quality products for delivery.
• Handle customer queries and process orders.
• Be flexible and support team tasks.

Skills

Attention to detail

Customer service

Teamwork

Problem-solving

Education

Above school-leaver age

Job description

Responsibilities

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery or providing brilliant substitutions where products are out of stock.
• Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
• Working behind the scenes, dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
• Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
• Build great knowledge about our products, services and promotions to help provide recommendations.
• Working flexibly across the store as required; we are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

Qualifications and Working Conditions

• Happy with early morning starts (as most shifts start at 4 am) and working in a fast‑paced, physical and high‑energy environment, often on your own but also thrive in being part of a team.
• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Enjoys working in a fast‑paced, physical and high‑energy environment, using initiative to solve problems and taking responsibility for owning tasks.
• Always ready to work flexibly and productively to a high standard across the store – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
• Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15 kg.
• Have great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for our customers.
• You must be above the school‑leaver age in your country. School leaving age – GOV.UK.
• If the shifts for this role cover hours earlier than 6 am or later than 11 pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

Inclusivity and Development

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here. As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.

Store and Shift Details

Our stores are fast‑paced environments where no two days are ever the same, especially during our busiest and most magical time of the year. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury’s for.

Nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight and 5 am (where applicable).

Benefits

• Discount card – 10 % off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15 % discount at Sainsbury’s every Friday and Saturday, and 15 % off at Argos every payday.
• Free food and hot drinks – provided for colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match between 4 % and 7.5 % of your pension contributions.
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.