One Stop - Customer Service Assistant

One Stop; Wokingham; On-site; GBP 19,000 - 23,000; Full time

Job summary

A leading retail chain in Wokingham is seeking a Customer Service Assistant. You will provide excellent customer service, handle store operations, and encourage customer feedback. The ideal candidate thrives in a fast-paced environment and values teamwork. Flexible working arrangements are available as part of the role.

Benefits

Discounts

Health insurance

Flexible working options

Qualifications

• Passion for serving customers and providing excellent service.
• Ability to work in a fast-paced retail environment.
• Capability to provide feedback and coaching to improve service.

Responsibilities

• Serve customers with passion and pride.
• Encourage customer feedback via surveys.
• Participate in seasonal and community events.
• Maintain a clean and organized store environment.

Skills

Customer service

Communication skills

Teamwork

Job description

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One Stop - Customer Service Assistant, Wokingham

Client: One Stop

Location: Wokingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

65071342a7df

Job Views:

16

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

One Stop • Wokingham • Apply by 10-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this fast-paced retail environment, no day is the same.

You will play an important role in store operations by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

Customer focus is key; you will seek ways to improve service through on-the-job coaching and feedback, ensuring a safe and welcoming environment for all.

You will be Responsible For

• Serving customers with passion and pride, providing natural service.
• Encouraging customer feedback via surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety training and procedures.
• Participating in seasonal, community, and charity events.
• Understanding store performance and contributing to profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately.
• Following security and safety procedures, including wearing safety equipment.
• Following the 'think 25' policy for age-restricted products.
• Responding to assistance calls and explaining actions to customers.
• Maintaining a clean and organized store environment.
• Potentially running shifts in the absence of managers.
• Completing all relevant training to ensure safety and compliance.
• If applicable, managing Post Office operations, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate your needs and life circumstances. Discuss your preferences during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending, and financial services.

Please Note

Applicants must be above the school leaver’s age. Benefits include discounts, insurance, health services, and flexible working options.