One Stop - Customer Service Assistant

One Stop; Fleetwood; On-site; GBP 18,000 - 25,000; Full time

Job summary

A retail store in Fleetwood is seeking a Customer Service Assistant to provide excellent service and support day-to-day operations. The role involves stocking shelves, processing payments, and ensuring store safety. Ideal candidates will have a strong customer service orientation and the ability to work in a fast-paced environment. Join a vibrant team dedicated to making every customer feel welcome.

Qualifications

• Experience in a retail environment preferred.
• Ability to provide excellent customer service.
• Knowledge of store safety and security procedures.

Responsibilities

• Provide excellent customer service in all store areas.
• Stock shelves and maintain store appearance.
• Process payments and assist customers with inquiries.

Skills

Customer service

Teamwork

Attention to detail

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

1. I know my customers and serve them with passion and pride, providing great natural service.
2. I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
3. I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
4. I put into practice the training I have received to ensure we work safely.
5. I participate in seasonal, community, and charity events, creating an inclusive atmosphere.
6. I am knowledgeable about my store’s performance and understand my role in delivering profit.
7. I live our values, make everyone feel welcome, and follow store policies.
8. I ensure I clock in and out at the start and end of my shift for accurate payment.
9. I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
10. I follow the 'think 25' policy when serving age-restricted products to all customers.
11. I respond quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer.
12. I work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
13. At times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
14. I follow all training to keep myself, others, and the store safe and legal.
15. If this store has a Post Office Local, my duties will include the daily operations of the post office. This requires undertaking a Post Office Financial and criminal conviction background check, which I must pass to proceed with this role. If these checks fail, the job offer will be withdrawn.