One Stop - Customer Service Assistant

One Stop; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading convenience store chain in Cardiff is seeking a Customer Service Assistant to join their team. The role involves providing excellent customer service, stocking shelves, and maintaining store appearance. Ideal candidates will have a passion for service and the ability to work in a dynamic environment with diverse responsibilities. This position offers the chance to make a positive impact in the community.

Qualifications

• Passion for providing excellent customer service.
• Ability to work in a fast-paced environment.
• Willingness to participate in community and charity events.

Responsibilities

• Serve customers passionately and provide great service.
• Encourage customer feedback through surveys.
• Maintain a clean and organized store environment.
• Manage the shift in the absence of a Shift Leader or Store Manager if required.

Skills

Customer service

Teamwork

Attention to detail

Adaptability

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities include:

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customer feedback through the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safe working procedures based on received training.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and contributing to profit goals.
• Living our values, making everyone feel welcome, and following store policies.
• Clocking in and out accurately at the start and end of shifts.
• Following security procedures and wearing safety equipment to ensure safety.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, organized store environment.
• Potentially managing the shift in the absence of a Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, duties include managing the Post Office operations, which requires passing a background check for financial and criminal records. Failure to pass these checks will result in withdrawal of the job offer.

Core Purpose: Serving our customers, communities, and planet a little better every day.

Values:

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, Evri Parcelshop, PayPoint, lottery, and vending solutions like Costa Coffee and Tango Ice Blast.

As a subsidiary of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, and serve our stores from three distribution centers in Brownhills, Nursling, and Wakefield.

We are proud to be accredited Disability Leader Level 3 and are committed to an inclusive and accessible recruitment process. For more information on support options, please click here.

Please Note: One Stop will only recruit individuals who have passed the school leaver’s age. For details on the school leaver’s age in your country, please click here.