Onboard Host

The Carp Society; Ramsgate; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading transportation company in Ramsgate is seeking an On Board Manager to enhance passenger experiences on high-speed trains. Candidates should have a passion for customer service, excellent communication skills, and the ability to solve problems proactively. The role involves varied shifts, accommodating weekends and early mornings. Applications are encouraged from those living within a 15-mile radius to ensure safe travel to work.

Qualifications

• Passion for making every passenger journey the best it can be.
• Some face-to-face customer service experience.
• Experience taking payments and handling cash.
• Ability to be proactive and use your initiative.

Responsibilities

• Provide outstanding experience on high-speed trains.
• Ensure trains are safe and welcoming spaces.
• Greet passengers and provide travel information.

Skills

Customer service experience

Proactive problem-solving

Excellent communication skills

Attention to detail

Job description

Overview

Looking for a career that means more? Become a Southeastern On Board Manager based from Ramsgate. 2025 is the 200th anniversary of the first-ever passenger rail journey, so we're celebrating our proud history and our bright future. Can you move people? Apply now.

What you'll do

Give people an outstanding experience when they travel on our high-speed trains. This means greeting people when they step on board, offering information and advice about their journey, and ensuring our trains are always safe, welcoming spaces to be in.

Hundreds of passengers will be relying on your positive energy and proactive problem-solving to make their experience nothing short of amazing.

Your training

• As a Trainee On Board Manager you'll be enrolled into our Apprenticeship Programme.
• You'll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to safety procedures.

Shifts

• You will work a varied shift pattern, which includes weekends, bank holidays and nights.
• Shifts can start as early as 4.30am and some shifts will finish as late as 1.30am, after the last train has dispatched.

The experience you'll need

You don't need railway experience to do this role. We're looking for people from all backgrounds to join our team.

All You Need Is

• a passion for making every passenger journey the best it can be
• some face-to-face customer service experience
• some experience taking payments and handling cash
• excellent communication skills
• the ability to be proactive and use your initiative
• good attention to detail

However, we can only consider your application if you live within a 15-mile radius of the depot you're applying for. That way, we can make sure you get a good amount of rest between shifts and your journeys to and from work are safe.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.

Other things to know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn't available for this role.
• If you applied but weren't successful in getting a similar role at Southeastern, please wait six months before applying again.