On-Site Transformation Manager – Customer Experience & Digital

NatWest Group; City of Edinburgh; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading banking institution in Edinburgh is looking for a Transformation Manager to enhance customer experience and manage digital transformation initiatives. This role demands strong problem-solving abilities and extensive stakeholder management skills. The ideal candidate will have a successful track record in a similar environment, particularly in driving innovative strategies in banking. The role is office-first, with a commitment to 35 hours per week and offers a collaborative working environment.

Qualifications

• Experience driving channel transformation in banking to support digital initiatives.
• Understanding of Generative AI applications in retail banking.
• Ability to communicate business cases effectively.

Responsibilities

• Manage and deliver customer value strategy aligned with financial targets.
• Bridge the gap between executive messaging and initiative delivery.
• Own relationships with senior stakeholders for coordinated plans.

Skills

Customer experience

Digital transformation

Independent thinking

Stakeholder management

Communication

Problem-solving

Strategic thinking

Education

Post-graduate experience in management consultancy or in transformation roles

Job description

A leading banking institution in Edinburgh is looking for a Transformation Manager to enhance customer experience and manage digital transformation initiatives. This role demands strong problem-solving abilities and extensive stakeholder management skills. The ideal candidate will have a successful track record in a similar environment, particularly in driving innovative strategies in banking. The role is office-first, with a commitment to 35 hours per week and offers a collaborative working environment.