On-Site IT Support Analyst — Windows & Networking

Pearson Whiffin IT & Digital Careers; Northern Ireland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT support company is seeking a proactive Support Analyst to provide first- and second-line technical support across Northern Ireland. Responsibilities include supporting clients, troubleshooting issues, and managing user accounts. Ideal candidates will have experience in IT support, strong knowledge of Windows and networking fundamentals. This role offers a dynamic working environment at client sites.

Qualifications

• Proven experience in an IT Support or Service Desk role.
• Strong knowledge of Windows 10 / 11, Microsoft Office 365.
• Good understanding of networking fundamentals.

Responsibilities

• Provide day-to-day technical support for laptops, desktops, and peripherals.
• Install, configure, and maintain Windows operating systems.
• Troubleshoot network connectivity issues.
• Manage user accounts in Active Directory and Microsoft 365.
• Perform hardware and software upgrades.

Skills

IT Support experience

Windows 10 / 11 knowledge

Microsoft Office 365

Networking fundamentals

Job description

A leading IT support company is seeking a proactive Support Analyst to provide first- and second-line technical support across Northern Ireland. Responsibilities include supporting clients, troubleshooting issues, and managing user accounts. Ideal candidates will have experience in IT support, strong knowledge of Windows and networking fundamentals. This role offers a dynamic working environment at client sites.