Office and Sales Administrator

QiStaff Solutions; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading staffing solutions provider in Denbigh is seeking a Full Time Office & Sales Administrator to provide excellent customer service and administrative support. The ideal candidate will have at least 3 years of experience in administration and customer service, be proficient in Microsoft 365, and possess strong attention to detail. Responsibilities include daily order processing, customer query resolution, and managing sales reports. This role offers a supportive team environment and various company benefits including a pension and on-site parking.

Benefits

Company pension

On-site parking

Qualifications

• 3 years in administration and customer service required.
• 3 years in office administration preferred.
• Welsh speaking preferred.

Responsibilities

• Process daily orders and invoicing.
• Resolve customer queries daily.
• Monitor and chase debtors.
• Manage sales reports using Excel.
• Liaise with Sales and Accounts departments.

Skills

Customer service

Attention to detail

Keyboard accuracy

Excellent IT skills

Intermediate Excel

Tools

Microsoft 365

Xero accounts software

Job description

Full Time Office & Sales Administrator - Permanent

Based - Denbigh

Salary - £13ph

Our client strives to achieve a high standard of customer service with a positive attitude.

Due to their continued growth, they are seeking a Full Time experienced all‑round Office Administrator to work within their Admin team and assist the Sales team with their reporting requirements.

You are required to be a team player with an can‑do attitude and flexibility.

Desired Experience

• A high standard of customer service with a professional telephone manner.
• Previous experience in daily processing of customer orders.
• Keyboard accuracy and attention to detail is essential.
• Working to tight deadlines.
• Previous experience in general administration duties.
• Excellent IT skills are required, focusing on Microsoft 365 and Excel spreadsheets.
• Intermediate knowledge of Excel (i.e. pivot tables, formulae, etc.) would be advantageous.
• Knowledge of Xero accounts software would be an advantage but not essential as training will be given.
• Previous work in purchase and sales ledger would be preferred and advantageous.
• Welsh speaking would also be advantageous.

Responsibilities

• Daily order processing and invoicing within accounting software.
• Address and resolve customer queries on a daily basis.
• Monitoring and chasing debtors.
• Raising credit notes regarding customer queries and promotional discounts.
• Updating and managing sales reports using Excel spreadsheets (training to be given).
• Liaising with the Sales and Accounts departments regularly to understand their reporting requirements.
• Using 3rd party retailer portals – full training will be given.
• Checking supplier statements.
• Inputting supplier invoices and credits.
• Reception duties on select days.
• Ad‑hoc general administration work.

Benefits

• Company pension
• On‑site parking

Schedule

• 40 hours per week, Monday–Friday 8 am to 4:30 pm.
• 28 days holiday (including bank holidays)

Experience

• Administration and customer service: 3 years (required)
• Office administration: 3 years (preferred)

Ability to commute/relocate

• Denbigh: reliably commute or plan to relocate before starting work (required)

Language

• Welsh (preferred)