Off-Price Sales Support Coordinator

Crew Clothing Head Office; Kingston upon Thames; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-known British clothing brand is seeking an Off-Price Sales Support Coordinator based in Kingston upon Thames. This role involves supporting the Buying Director in managing Off-Price accounts, ensuring timely delivery of orders, and maintaining strong relationships with customers and suppliers. The ideal candidate will have over 5 years of experience in the retail industry, preferably with discount retailers, and solid organisational and negotiation skills. A degree is essential, alongside a passion for the clothing sector.

Qualifications

• 5+ years relevant experience in the retail industry.
• Preferable previous experience with discount retailers.
• Sourcing & Sales experience in the clothing sector is advantageous.
• Understanding of shipping, export & import processes.

Responsibilities

• Support the Buying Director with management of customer accounts.
• Ensure orders are collated, placed, and delivered on time.
• Attend customer meetings with the Buying Director.

Skills

Problem-solving

Negotiation

Supplier management

Organisational skills

Commercial awareness

Education

Educated to degree standard

Job description

Off-Price Sales Support Coordinator

Kingston-on-Thames

Full Time

Crew Clothing Company was founded in Salcombe in 1993. Today Crew is a great British brand, and our success lies in our authentic passion for producing great looking, well-made clothes. We now have more than 115 stores and a thriving website, and the business continues to grow.

Our people are at the heart of our company. With a passion for exceptional service, and a love for our product, our team is dedicated to offering the best customer experience – nothing is too much trouble.

Purpose of the role

Crews Off Price team are critical to the success of delivering Crew’s Multi Channel Strategy. The Off-Price Sales Support Coordinator will be responsible for supporting the Buying Director with the management of Off-Price accounts at Crews Head Office.

Responsibilities

• Support the Buying Director with management of customer accounts for Crews Off Price Business.
• Working closely with the product and merchandise team to ensure orders are collated, placed, and delivered on time.
• Supporting the customer accounts with marketing material, seasonal photography and samples.
• Working alongside the product, merchandising and QA team to ensure garment quality and delivery are as per the customers’ requirements.
• Supporting the negotiation on prices and delivery to ensure that sales and margin are achieved.
• Establish and maintain working partnerships alongside buying team with the existing and future supplier base.
• Ensuring all departments within Crew Clothing team are aware of customer and supplier procedures covering IT / Importing & Exporting Logistics / Finance / QA / Warehousing departments, to be reviewed and updated seasonally.
• Working with the internal teams on preparation of showroom for customer meetings.
• Attend customer meetings with the Buying Director.
• Management of samples for the partners orders.
• Management of on time delivery to customers of orders.
• Maintain strong customer / supplier relationships.

Key Skills & Experience

Essential –

• Educated to degree standard
• 5+ years relevant experience in the retail industry
• Preferable previous experience with discount retailers
• Excellent problem-solving, negotiation, and supplier management skills.
• Good organisational skills
• Sourcing & Sales experience in the clothing sector advantageous.
• Fabric experience would be an advantage.
• Thorough understanding of the development process & production from design concept to finished delivered goods.
• Understanding of shipping, export & import process – experience with direct working with overseas suppliers.
• Exposure to sales / customer / working relationships.
• Understanding of the Budgeting process.
• Broad knowledge / understanding of the clothing industry and trading environment.
• Ability to work under pressure / timeline.
• Self-motivated and motivating.
• Commercial awareness.
• Efficient Negotiation skills.
• Confident communicator & presenter.