Nights Team Member

Holiday Inn Guildford; Guildford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent hotel chain in Guildford is seeking a reliable Night Team Member to ensure smooth operations during the night shift. The role involves managing guest requests, maintaining safety and security, and providing support to staff. Ideal candidates will have prior hotel experience, excellent customer service skills, and the ability to stay calm under pressure. Join us for a fulfilling career in the hospitality industry with numerous employee benefits including discounts and well-being support.

Benefits

Employee discounts on bedroom rates

IHG employee room benefit programme

Shopping discounts

Free meals on duty

Free parking

Qualifications

• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high‑pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Responsibilities

• Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Maintain security and safety procedures throughout the night.
• Perform regular security checks to keep the hotel safe.
• Provide general support to hotel staff during the night shift.
• Assist with any maintenance or housekeeping tasks that arise.
• Set up meeting rooms and other areas as needed.
• Serve food and beverages to guests when required.
• Handle guest check-ins and check-outs as needed.
• Manage any emergency situations that occur.
• Prepare reports for senior management as required.

Skills

Customer service skills

Strong communication

Interpersonal skills

Calmness under pressure

Organizational skills

Job description

Nights Team Member

Holiday Inn Guildford

Check out the hotel on our virtual tour!

The Opportunity

Join Our Team as a Night Team Member!

Are you reliable and responsible? We're looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.

What You'll Do

• Guest Services : Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Safety First : Maintain security and safety procedures throughout the night.
• Security Checks : Perform regular security checks to keep our hotel safe.
• Support Staff : Provide general support to hotel staff during the night shift.
• Maintenance Help : Assist with any maintenance or housekeeping tasks that arise.
• Room Setup : Set up meeting rooms and other areas as needed.
• Food & Beverage Service : Serve food and beverages to guests when required.
• Check-In / Out : Handle guest check-ins and check-outs as needed.
• Emergency Response : Manage any emergency situations that occur.
• Reporting : Prepare reports for senior management as required.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24 / 7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high‑pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Hotel

The Holiday Inn Guildford Hotel is conveniently situated less than two miles from the heart of Guildford, just a quick 10‑minute drive to the city center. Guildford station is approximately a mile away, offering a 30‑minute train journey to London.

Our hotel features 168 bedrooms, a top‑notch conference centre with 15 versatile meeting rooms, a charming bar, an excellent restaurant, and a spacious suite for weddings and special events.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.