Night Receptionist

Rooms/ Front of House - The Londoner; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxurious boutique hotel in the heart of Leicester Square is seeking a Night Receptionist to join its front of house team. The role requires previous hotel reception experience within a 4 or 5-star operation, excellent attention to detail, and strong customer service skills. Responsibilities include night reception lobby hosting and ensuring high levels of customer satisfaction. The hotel offers competitive pay and various employee benefits, including complimentary meals and staff accommodation discounts.

Benefits

Competitive salary

28 days Holiday per annum

Complimentary meals and beverages

Recommend a Friend Scheme

Annual complimentary night stays

Preferential accommodation rates

Discount platform access

Auto enrolment into pension scheme

Regular social events

Wellbeing support

Access to company doctor

Qualifications

• Previous hotel reception experience, ideally within a 4- or 5-star hotel operation.
• Knowledge of IT applications including Opera, Office 365, Guest Plus.
• Strong attention to detail and excellent customer service skills.
• Fluent in English, both written and spoken.

Responsibilities

• Responsible for night reception lobby hosting.
• Ensure a smooth guest experience at night.
• Deliver high customer satisfaction in line with company values.

Skills

Customer service skills

Attention to detail

Impeccable English communication

IT application knowledge

Tools

Opera

Office 365

Guest Plus

Job description

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet.

We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London's first ‘Super Boutique’ hotel.

We are currently recruiting for a Night Receptionist to join our front of house team at The Londoner, our 5 Star Luxury Hotel.

Overview

• An amazing opportunity to join our 5 Star Luxury Hotel, The Londoner as a Night Receptionist. The hours for this role are 4 days on 3 days off on a rota basis.
• As a Night Receptionist you will be responsible for night reception lobby hosting, ensuring a smooth guest experience at night.
• Ensuring a high level of customer satisfaction is delivered all times in line with our core values and standards, exceeding guest expectations.

About You

• Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
• Previous experience of IT applications including Opera, Office 365, Guest Plus.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels

Additional benefits: Access to our company doctor for medical appointments and occupational health support. Access for all hosts to our online learning platform Edwardian Academy. Opportunities for promotion and a wide range of training programs to support your development.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Compensation: Competitive salary