Night Receptionist

LGH Hotel Management Ltd; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK hotel management company is seeking a Night Receptionist to ensure guest safety and satisfaction during overnight shifts. Responsibilities include guest check-ins/outs, monitoring security, and supporting housekeeping. Ideal candidates will possess strong customer service skills and attention to detail. This is a full-time role offering various employee benefits, including discounts and wellness programs.

Benefits

Employee discounts on bedroom rates

Access to IHG employee room benefit programme

Shopping discounts

Eye care

Free meals on duty

Free parking

Qualifications

• Previous experience in a similar role is preferred.
• Strong attention to detail and ability to multitask.
• Availability to work overnight shifts, including weekends and holidays.

Responsibilities

• Check guests in and out during overnight hours.
• Monitor the hotel for security issues.
• Address guest requests and concerns promptly.

Skills

Excellent communication skills

Customer service

Attention to detail

Ability to multitask

Ability to work independently

Job description

Night Receptionist

Holiday Inn Bristol - Filton

Check out the hotel on our virtual tour!

The Opportunity

Are you a reliable and responsible individual ready to ensure the safety and security of our hotel and its guests during the overnight shift? We're looking for a dedicated Night Receptionist to join our team for 32 hours per week!

What You'll Do

• Welcome Night Owls: Check guests in and out during overnight hours, providing a warm and professional service.
• Ensure Safety: Monitor the hotel and its surroundings for potential security issues, keeping our guests safe.
• Respond with Care: Address guest requests and concerns promptly and professionally, ensuring their satisfaction.
• Support Housekeeping: Assist with housekeeping duties as needed, maintaining a clean and comfortable environment.
• Early Morning Prep: Set up breakfast and/or coffee service for early morning guests, starting their day off right.
• Handle Admin Tasks: Complete various administrative tasks such as filing and record keeping, ensuring smooth operations.

Why Join Us

• Impactful Role: Play a crucial role in maintaining the safety and comfort of our guests during the night.
• Supportive Environment: Be part of a team that values your reliability and responsibility, offering a rewarding atmosphere.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience in a similar role is preferred
• Excellent communication and customer service skills
• Ability to work independently and take initiative when necessary
• Strong attention to detail and ability to multitask
• Availability to work overnight shifts, including weekends and holidays
• Familiarity with hotel software and computer systems

Hotel

The Holiday Inn Bristol-Filton is ideally located just off Junction 1 of the M32, close to the University of the West of England Bristol (UWE) and MOD Abbeywood. The hotel offers a variety of dining options, with a bar and lounge providing excellent all-day dining choices. Our Health and Fitness Club features a fully equipped gym, heated swimming pool, and sauna.

The hotel also boasts a fantastic Academy Conference Centre, capable of hosting up to 260 delegates, and an on-site fitness centre to meet all business and fitness needs. Additionally, the hotel is set on 16 acres of landscaped grounds, featuring a private fishing lake, which adds to the serene environment.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.