NIGHT PORTER - CASUAL

Leonardo Hotels UK & Ireland; Exeter; On-site; GBP 10,000 - 40,000; Part time

Job summary

A contemporary hotel chain is seeking a Casual Night Porter based in Exeter. This role is vital for ensuring guest satisfaction through warm interactions and operational support. Responsibilities include guest interaction, kitchen involvement for room service, maintaining cleanliness, and ensuring safety standards. The ideal candidate will thrive in a vibrant team environment.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Regular social events

Access to Company Pension Scheme

Ongoing training programmes

Qualifications

• Ability to interact with guests for excellent customer service.
• Responsibility for safety and security of the hotel.
• Dedication to maintaining hotel cleanliness and standards.

Responsibilities

• Interact with guests at welcome and departure.
• Prepare room service orders and set up meeting rooms.
• Carry out regular fire walks each night.
• Set out breakfast items.
• Maintain cleanliness throughout shifts.

Job description

Overview

Be Yourself – Be a Bold Team Player – Be Leonardo

As a Casual Night Porter, you’ll be right in the heart of the hotel. We want you to take pride in supporting your Head of Department and keeping operations running smoothly. You’ll be stepping into a busy role as part of a vibrant team, maximising guest satisfaction by delivering excellent guest care at all times. You’ll interact with guests at welcome and departure, help shape their experience by getting involved in the Kitchen to prepare room service orders, set Meeting & Event Rooms, and keep the hotel clean.

Responsibilities

• Interact with guests at welcome and departure to maximise guest satisfaction and deliver excellent guest care.
• Shaping guest experience by getting involved in the Kitchen to prepare room service orders and setting Meeting & Event Rooms.
• Keep the hotel clean and maintain standards throughout the shift.
• Carry out regular Fire Walks each night.
• Set out ambient breakfast items in the morning so it looks great.

Our Perks

• Special rates on Leonardo Hotel rooms across the UK & Europe.
• Company-wide recognition scheme with vouchers for high street shops.
• Meals on duty.
• Talent referral scheme with a bonus for recommending a friend.
• Regular social events and celebrations, plus annual Employee Awards.
• Access to the Company Pension Scheme, Life Assurance and Wellbeing Support.
• Ongoing job-related training programmes with clear paths for progression.

Ideal Night Porter

• Be yourself and contribute as part of the Night team.
• Take responsibility for the safety and security of the hotel and our guests.
• Carry out required duties to maintain hotel standards.

About Leonardo

We look after our colleagues as well as our guests. Our GROWonline learning portal supports development, with regular coaching and training from your manager. We offer Learning Bites, Come Join Us Guest Care training and Wellness webinars to help your progress. With support on tap, practical training and clear progression, you’ll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, Leonardo operates over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland and are a fast-growing group with plans for expansion. Come join us!

About Leonardo Hotel Exeter

This contemporary hotel is 0.6 miles from Exeter Cathedral and 1.3 miles from Exeter St Davids railway station. All rooms are modern with free Wi-Fi and flat-screen TVs, plus desks and tea/coffee facilities. Dining options include a restaurant, a bar, and a coffee shop. There are also 7 meeting rooms.

About Leonardo Hotels

Leonardo Hotels aims to be the first choice for genuine hospitality. We are part of the Fattal Hotels Group, operating over 230 hotels across Europe and Israel. We look after over 50 hotels in the UK & Ireland and have a long history since opening our first hotel in Ireland in 1993. With around 4,000 employees, we are a dynamic, innovative, and fast-growing company. We emphasise career development and recruit for personality—how you interact with others and demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing.

All team members are valued and respected for who you are, with a focus on customer interaction, variety, and a friendly working environment. We host activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations. We also offer employee benefits, including discounts on overnight stays and a Leo Points rewards system.