Night Porter

Dakota Hospitality Limited (Dakota Hotels); Newcastle upon Tyne; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading hospitality brand in Newcastle is seeking a Night Porter for its Front of House Team. This role requires reliable and proactive individuals who enjoy working alone and have a strong eye for detail. Key responsibilities include setting up event spaces, delivering room service, and maintaining cleanliness. The position offers a permanent contract with a minimum of 16 hours per week and pays £13.30 per hour, alongside various employee benefits.

Benefits

Special discounts on stays and dining

Access to Employee Assistance Program

Meals on duty

Flexible working options

Bonuses for recommending a friend

Qualifications

• Minimum of one year's experience in a cleaning or laboring role.
• Previous experience working night shifts preferred.
• Enthusiasm for promoting a positive culture.

Responsibilities

• Set up meetings and events spaces for conferences and private dinners.
• Prepare and deliver room service throughout the evening.
• Carry out deep cleaning tasks, focusing on public areas.

Skills

Attention to detail

Reliability

Proactivity

Independent work

Job description

Overview

Dakota Hotel based in Newcastle are seeking a reliable and proactive individual who enjoys working alone to join our Front of House Team in the role of Night Porter.

Contract and Pay

Earnings are £13.30 per hour, paid weekly equating to a minimum guaranteed gross annual salary of £11,065 (inclusive of the anticipated tronc payment).

The role carries a permanent contract of a minimum of 16 hours per week, usually shifts will be Friday, Saturday or Sunday evening between 10:30pm-7am.

Primary Role Responsibilities

• To set up our meetings and events spaces for conferences and private dinners, carrying out detailing to provide guests with an immaculately clean and welcoming space in accordance with their specific needs.
• Preparing and delivering room service throughout the evening.
• Carry out deep cleaning tasks such as vacuum cleaning, dusting and polishing, mopping. To thoroughly deep clean the public areas of the hotel.
• Work closely alongside all other departments especially Reception to ensure excellent communication and be proactive in assisting other departments as required. This may include delivering room service, taking items to guest bedrooms, and answering the hotel phone.
• Be assigned the role of Fire Warden in the event of an emergency evacuation as well as being trained as a fire evacuation chair user to assist our guests.
• Follow health and safety procedures closely at all times particularly pertaining to the handling of waste and manual handling.
• Maintain a comprehensive knowledge of safe chemical handling guidelines and best practice relating to the immaculate upkeep of back of house and public areas.

Benefits

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

• Special discounts on stays and dining at any Dakota
• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from our inhouse Mental Health Champions
• Additional holiday day on the first anniversary of your employment
• Family-friendly flexible working options
• Meals on duty and uniforming
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
• Accredited, certified compliance training given on employment
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.

About Dakota Hotels

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester and Newcastle with Manchester Airport coming soon and more in our pipeline.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last six years in a row. We were also featured within the Top 10 employers in the Sunday Times Best Places to Work in the UK for the last two years, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees and 16-24 year olds.

As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for five consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.

Eurocentral | Edinburgh | Glasgow | Leeds | Manchester | Newcastle| Manchester Airport (coming soon)

Dakota Hotels are coming to Newcastle city centre in early 2025.

Ideally situated by the Gateshead Millennium Bridge on the quayside, our hotel will boast 118 bedrooms including stunning 33 suites. Dakota Newcastle will host our renowned Bar & Grill, Champagne Room, Cigar Terrace, and an events space for up to 60.

Applicant Requirements

The successful applicant will have/be:

• A minimum of one years working experience in a cleaning or labouring role is strongly preferred.
• Previous experience working night shifts is strongly preferred.
• Someone with an eye for detail and who likes to work alone.
• A reliable and dependable individual.
• Able to be proactive and work at pace.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

Apply

Please send us your up to date CV.

For more information on our luxury hotel, visit our Careers page to learn about current opportunities and find your #DreamRolesAtDakota – we’d love to hear from you!