Night Manager: Guest Experience & Operations Lead

Jw Marriott; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A top-tier hotel in Westminster is seeking an Assistant Night Manager to oversee operations and ensure high-quality service. The role involves resolving guest-related issues, supporting the front office team, and maintaining billing procedures. The ideal candidate will have strong interpersonal skills, relevant experience, and a commitment to excellent guest service. We offer extensive employee perks and opportunities for career growth within a prestigious hospitality brand.

Benefits

Marriott Discount Card

Comprehensive Training and Development program

20 days holiday increasing with service

Well-being programs

Cycle-to-work scheme

Qualifications

• Strong Front Office/Managerial experience required.
• 4 years of experience in guest services, front desk or related fields.

Responsibilities

• Oversee all property operations during the overnight shift.
• Assist in resolving guest issues and maintaining service standards.
• Monitor billing procedures and guest credit limits.

Skills

Interpersonal skills

People-management ability

Innovative and proactive

Reliable

Education

High school diploma or GED

2-year degree in Hotel Management or related field

Job description

A top-tier hotel in Westminster is seeking an Assistant Night Manager to oversee operations and ensure high-quality service. The role involves resolving guest-related issues, supporting the front office team, and maintaining billing procedures. The ideal candidate will have strong interpersonal skills, relevant experience, and a commitment to excellent guest service. We offer extensive employee perks and opportunities for career growth within a prestigious hospitality brand.