Night Manager (12-month Fixed Term position)

Bournemouth Highcliff Marriott Hotel; Bournemouth; On-site; GBP 80,000 - 100,000; Full time

Job description

Overview

This is a Fixed Term role for approximately 12 months. Set in a stunning location overlooking the beach and newly refurbished, The Bournemouth Highcliff Manager has an exciting opportunity for a Night Manager.

Responsibilities

• Serves as the property Manager on Duty and directs all property operations during the overnight shift in compliance with all Health & Safety requirements.
• Ensures that the highest levels of hospitality and service are provided during the overnight shift.
• Represents property management in resolving any guest or property related situation.
• Monitors and ensures compliance with all Guidelines to Operations.
• Fully compliant with all emergency procedures and being first point of contact when those situations take place (Fire, Bomb threat, Threat conditions etc.).
• Monitor room type booking levels and ensure the appropriate allocation of rooms for arrivals as well as communicating on room upgrades to the reception team.
• Ensure optimum occupancy and average rate for the purpose of maximizing revenues.
• Report any faults or issues guests have risen to the relevant departments.
• Be fully conversant with all Front Office departmental procedures.
• Ensure all Front Desk tasks are complete in a timely manner and supervisors follow procedures as required according to SOPs.
• Ensure all brand standards are being followed by the Front Desk Agents and Supervisors.
• Exhibits behavioural styles that convey confidence and command respect from others, makes a good first impression and represents the company in alignment with its values.
• Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

• Assist management in training, evaluating, counselling, motivating and coaching employees; develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities.