Night Manager

Millennium Hotels UK/EU - Careers; Manchester; On-site; GBP 22,000 - 27,000; Full time

Job summary

A prominent hotel management group is looking for a Night Manager for their hotel located in Manchester, England. The successful candidate will oversee hotel operations during the night ensuring guest satisfaction and following safety protocols. Ideal applicants will possess hotel and night audit experience, strong management skills, and excellent customer service abilities. A competitive salary of £26,780.42 and benefits including employee discounts and development pathways are offered.

Benefits

Cash Health Plan cover option

Career development pathways

Employee Discounted Accommodation

Life Assurance

Meals Provided on Duty

Free/subsidised car parking

Length of Service related holiday scheme

Uniform

Qualifications

• Experience in a hotel environment is essential.
• Prior night audit experience is preferred.
• Proven management experience in a similar role.

Responsibilities

• Oversee night operations ensuring guest satisfaction.
• Manage the night audit process accurately.
• Ensure hotel security measures are followed.

Skills

Hotel experience

Night audit experience

Management/supervisory experience

Excellent customer service skills

Experience with Front Office Management system

Local area knowledge

Ability to work night shifts

Tools

Opera

Job description

Overview

The Copthorne Hotel Manchester is seeking an experienced Night Manager who will be responsible for the smooth operation of the hotel during the night to ensure high standards of guest satisfaction are achieved consistently.

Responsibilities

• Receiving a hand-over from the Duty Manager and ensuring that all aspects of night service are dealt with in an efficient and effective manner, under your supervision
• Providing a warm welcome to guests on arrival at check-in and dealing with guest enquiries and resolving queries effectively
• Ensuring that guest billing is accurate on check-out and payment is received on departure complying with hotel procedures
• Ensuring the night audit function is completed accurately on a timely basis
• Ensuring all entrances to the hotel and car park are locked at an appropriate time and full night security measures are followed for the safety of staff and guests. This includes all hotel emergency/fire evacuation procedures complying with Health & Safety requirements
• Communicating effectively with the Front Office Manager and wider hotel team

We are keen to hear from applicants with the following

• Hotel experience
• Night audit experience
• Management/supervisory experience
• Excellent customer service skills
• Experience of using a Front Office Management system, e.g., Opera
• Local area knowledge
• Ability to work 5 night shifts out of 7 on a rota basis, including weekend work. Typical shifts are 2230-0700, as the business requires

About The Hotel

The Copthorne Hotel Manchester sits peacefully on the attractive Salford Quays waterfront and is within easy reach of MediaCityUK. The hotel offers modern guest rooms with a choice of Standard, Club or Suite accommodation. The Clippers Brasserie offers a traditional menu with views over Salford Quays. The Clippers Bar serves hearty pub food throughout the day with pre-dinner and pre-match drinks available.

About The Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into three collections; Leng's Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

For you

We offer a competitive benefits package including:

• Salary - £26,780.42
• Cash Health Plan cover option
• Career development pathways and regular salary reviews
• Employee Discounted Accommodation and F&B discounts worldwide!
• Life Assurance, where applicable
• Apprenticeship/Placement/Training opportunities
• Meals Provided on Duty
• Free/subsidised car parking
• Social Events, Wellbeing and Team Activities
• Uniform
• Length of Service related holiday scheme
• Recommend a Friend Scheme, where eligible
• and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

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