Night Manager

IBIS SINGAPORE ON BENCOOLEN; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading international hotel in Greater London is looking for a dedicated Night Manager to oversee overnight operations, ensuring guest satisfaction and operational integrity. You will lead the Front Office and Night Audit activities, manage incidents, and uphold service standards. The ideal candidate has a Bachelor's Degree in Hospitality Management, at least 5 years of experience, and a strong service mindset. The position offers a chance to work in a dynamic environment focused on guest experience and operational excellence.

Qualifications

• Minimum 5 years of relevant experience in Front Office or hotel operations.
• Leadership or supervisory experience is an advantage.
• Ability to make sound decisions independently.

Responsibilities

• Provide operational leadership across all hotel departments during overnight hours.
• Ensure accuracy of Night Audit procedures and daily reports.
• Resolve escalated guest complaints promptly and professionally.

Skills

Leadership and supervisory skills

Strong service mindset

Excellent interpersonal skills

Problem-solving skills

Education

Bachelor’s Degree or Diploma in Hospitality Management

Tools

Opera PMS

Job description

TheNight Manager provides overall management coverage during overnight operations, ensuring guest satisfaction, service excellence, safety, and smooth hotel operations — with a strong focus on Front Office and Night Audit activities. This role is responsible for upholding service standards, supervising overnight staff, managing incidents independently, and ensuring business continuity, guest loyalty, and operational integrity in line with Accor’s vision and values.

Key Responsibilities

• Provide visible management presence and operational leadership across all hotel departments during overnight hours, with primary focus on Front Office and Night Audit operations
• Ensure the accuracy and completion of Night Audit procedures, daily reports, and system rollovers
• Safeguard hotel profitability by monitoring overnight revenue, handling discrepancies, and ensuring compliance with financial controls
• Lead, motivate, and support overnight Front Office and security teams to deliver consistent, high-quality guest service
• Ensure guests experience a seamless and comfortable stay, particularly during late-night arrivals and early departures
• Maintain strong guest relationships overnight, proactively addressing concerns and fostering guest loyalty
• Anticipate and respond effectively to guest needs, emergencies, and unexpected operational situations
• Handle and resolve escalated guest complaints and incidents promptly and professionally
• Monitor guest feedback through Voice of the Guest (VOG), online reviews, and in-house feedback, and follow up accordingly
• Ensure hotel safety, security, and emergency procedures are followed at all times during night operations
• Actively demonstrate and reinforce Accor’s Vision and Values in all overnight activities and decision-making

Qualifications

• Bachelor’s Degree or Diploma in Hospitality Management or equivalent
• Minimum 5 years of relevant experience in Front Office or hotel operations, preferably including night shift exposure
• Previous leadership or supervisory experience is an advantage
• Strong service mindset with the ability to make sound decisions independently
• Experience with Opera PMS or similar property management systems
• Excellent interpersonal, communication, and problem-solving skills
• Able to remain calm, professional, and decisive during overnight operations and emergencies