Night Housekeeping Lead & Guest Care on Cruise Ship

V.Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading cruise line seeks a Night Housekeeper to ensure high standards of cleanliness and service aboard its vessels. Responsibilities include supervising housekeeping operations during the night, training a team, and ensuring compliance with all public health standards. Applicants should possess strong management experience in a 5-star environment, be fluent in English, and hold valid STCW95 certification. The role demands physical fitness and a commitment to delivering excellent guest experiences.

Qualifications

• Minimum 2 years management/supervisory experience in a 5-star establishment.
• Excellent knowledge of safe applications of cleaning chemicals.
• Physically and medically fit.

Responsibilities

• Oversee the Night Housekeeping operation with the Chief Housekeeper.
• Monitor guest satisfaction and manage complaints effectively.
• Supervise and train housekeeping team members.

Skills

Housekeeping management

Cleaning standards knowledge

Fluent English

Public Health knowledge

Education

Valid STCW95 certification

Management/supervisory experience in housekeeping

Tools

Microsoft applications

Fidelio

Job description

A leading cruise line seeks a Night Housekeeper to ensure high standards of cleanliness and service aboard its vessels. Responsibilities include supervising housekeeping operations during the night, training a team, and ensuring compliance with all public health standards. Applicants should possess strong management experience in a 5-star environment, be fluent in English, and hold valid STCW95 certification. The role demands physical fitness and a commitment to delivering excellent guest experiences.