Night Guest Services Specialist

LGH - Best Western; Carlisle; On-site; GBP 22,000 - 26,000; Full time

Job summary

A prominent hotel group is seeking a Nights Team Member in Carlisle to ensure smooth hotel operations during the night. The ideal candidate should bring previous hotel experience, excellent customer service skills, and a friendly demeanor. Responsibilities include managing guest requests, maintaining safety, performing security checks, and assisting hotel staff. Join our dynamic team to contribute to our esteemed reputation in the hospitality industry. Employee benefits include discounts and wellness support.

Benefits

Employee discounts on hotel rates

Shopping discounts

Eye care

Free meals on duty

Free parking

Qualifications

• Previous experience in a hotel or similar environment, preferably in a night team member role.
• Strong communication and interpersonal skills.
• Good understanding of safety and security procedures.

Responsibilities

• Manage guest requests promptly and professionally.
• Maintain security during the night.
• Perform regular security checks to ensure hotel safety.
• Support hotel staff during the night shift.
• Assist with maintenance or housekeeping tasks.

Skills

Customer service skills

Communication skills

Attention to detail

Calm under pressure

Organizational skills

Job description

A prominent hotel group is seeking a Nights Team Member in Carlisle to ensure smooth hotel operations during the night. The ideal candidate should bring previous hotel experience, excellent customer service skills, and a friendly demeanor. Responsibilities include managing guest requests, maintaining safety, performing security checks, and assisting hotel staff. Join our dynamic team to contribute to our esteemed reputation in the hospitality industry. Employee benefits include discounts and wellness support.