Night Duty Manager – Lead 24/7 Leisure Ops

Serco Limited; Shrewsbury; On-site; GBP 28,000; Full time

Job summary

A major leisure provider is seeking a Night Duty Manager to oversee operations at the Lilleshall National Sports Centre. The successful candidate will manage facility activities, ensuring high standards of safety and service. Responsibilities include leading a team, interacting with customers, and handling emergencies. Candidates should have prior experience in customer service, preferably within the leisure sector. This role offers excellent benefits including free gym membership and development opportunities.

Benefits

Free gym membership

Discounted access to classes and facilities

6% employer matched pension contribution

Life assurance up to 2x base salary

20 days annual leave plus public holidays

Qualifications

• Prior experience in a customer-facing role, ideally in leisure.
• Confident in leading a team by example.
• Ability to deliver safe and high-quality service.

Responsibilities

• Manage all facility operations during night shifts.
• Ensure customer safety and satisfaction.
• Oversee training and compliance protocols.

Skills

Customer service excellence

Team leadership

Conflict resolution

Education

First aid at work certificate (desirable)

Job description

A major leisure provider is seeking a Night Duty Manager to oversee operations at the Lilleshall National Sports Centre. The successful candidate will manage facility activities, ensuring high standards of safety and service. Responsibilities include leading a team, interacting with customers, and handling emergencies. Candidates should have prior experience in customer service, preferably within the leisure sector. This role offers excellent benefits including free gym membership and development opportunities.