NHS Talking Therapies Administrator- Bristol

Vita Health Group; Yate; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A healthcare service provider in Yate is seeking a full-time NHS Talking Therapies Administrator. The role supports the smooth running of NHS contracts, requiring effective communication and administrative skills. Responsibilities include processing referrals, answering calls, and maintaining patient records. Applicants must be confident communicators with attention to detail and the ability to work flexibly from home and office.

Benefits

Competitive benefits package

Flexible work-life balance

Development opportunities

Qualifications

• Experience dealing with the public and confident communication on the telephone and email.
• Ability to work from an office at least 2 days per week and 3 days from home.
• Quick to learn new systems and eager to develop a career.

Responsibilities

• Answering calls and emails professionally within agreed KPIs.
• Processing referrals and updating patient records accurately.
• Monitoring treatment waitlists and responding to enquiries.

Skills

Communication skills

Attention to detail

Customer service

Job description

Overview

NHS Talking Therapies Administrator – Bristol. This is an administrative role that supports the smooth running of the NHS Talking Therapies contract by delivering an effective and efficient administrative service for NHS patients, referring GPs, healthcare professionals and ICB contacts. The role is varied and supports day-to-day operations as well as contributing to ongoing development.

Main Duties and Responsibilities

This is a full-time role requiring an office presence for a minimum of 2 days per week and 3 days from home. Offices are in Baldwin Street, Bristol (BS1) or Station Road, Yate (BS37).

You will be required to work one late shift on a Monday 12-8pm. The service opening hours are 8am-8pm Mon-Weds, 8am-5pm Thurs-Fri. Exact working hours will be agreed and confirmed at interview.

• Answering incoming and making outbound calls in a professional manner within agreed KPIs.
• Processing referrals within targeted timeframes.
• Updating patient information within the record system, ensuring a high level of accuracy.
• Monitoring and actioning treatment waitlists.
• Monitoring and responding to enquiries via email.
• Checking and processing letters to patients, GPs and healthcare professionals.
• Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules.
• General administration and any other ad hoc duties to contribute to the smooth running of the service.

About Vita Health Group

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. We work in partnership with the NHS and have a range of services. We are part of Spire Healthcare Group plc and have provided health services for over 30 years.

Person Specification / Requirements

You should have good experience dealing with the public and be a confident communicator both on the telephone and over email. You will possess excellent attention to detail, be quick to learn new systems and eager to develop your career as part of a close-knit team in a flexible and supportive environment.

This is a full-time role with the same working pattern described above. You should be able to work from an office at least 2 days per week and 3 days from home, with the same office locations and hours as stated.

Main duties and responsibilities are described above. There is a focus on customer service, administrative accuracy and timely handling of referrals and communication with patients, GPs and healthcare professionals.

Benefits & Equality Information

We are an equal opportunities employer and support a diverse workforce. We provide regular development opportunities and a competitive benefits package which includes a flexible work-life balance. Applicants should note that all positions are subject to DBS checks where applicable and that data handling complies with applicable privacy standards. If you require adjustments for the application or interview process, please contact [e-mail].

Please note, all applicants must be legally entitled to work in the UK. Vita Health Group reserves the right to close this job posting when sufficient applications have been received.