New Enquiry Advisor - Part Time

The Hospital of St John and St Elizabeth; City Of London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A private charitable hospital in London is seeking a New Enquiry Advisor to manage patient interactions. The role requires handling calls, converting leads into bookings, and achieving KPIs in a compassionate, patient-first environment. Ideal candidates should have prior experience in a sales-focused call center, preferably within healthcare. Applications are only accepted through the hospital's website.

Qualifications

• Proven experience within a sales-focused call centre team, preferably in healthcare.
• A self-starter who is proactive, solutions-oriented, and innovative.
• Emotional intelligence to work in a compassionate, patient-first environment.

Responsibilities

• Handle inbound and outbound calls from patients, insurers, and GPs.
• Ensure prompt and efficient responses to enquiries, turning leads into bookings.
• Achieve agreed KPIs and conversion rates.

Skills

Sales-focused call centre experience

Compassionate demeanor

Excellent interpersonal skills

Proactive and solutions-oriented

Job description

New Enquiry Advisor - Part Time

The closing date is 13 October 2025.

Candidates are advised to apply directly using the following link: https://hje.kallidusrecruit.com/vacancyinformation.aspx?vguid=96cd0b1e-a98c-4308-a4af-ba805a6c0498

Please note, only applications received through the employer's website will be reviewed.

Compassion. Commitment. Charity. Caring. These arent just words at St. John & St. Elizabeth Hospital they are the values that shape every patient experience, every staff interaction, and the care we provide.

Main duties of the job

As one of the UKs leading independent charitable private hospitals, our profits go directly towards funding our on-site hospice. This purpose guides us and now were looking for someone equally inspired to join us as our New Enquiry Advisor.

About us

Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our luxury private Hospital has an international reputation for providing the highest quality of care to patients and is unique in that all profits fund our onsite Hospice, St Johns.

Job responsibilities

We are seeking a dynamic, motivated, passionate Advisor to join our New Enquiry Team the first point of contact for patients, insurers and other referrers. This is a pivotal role which will be focused on:

• Applicants should be available on Saturdays, Mondays and Tuesdays.
• Handling inbound and outbound calls from patients, insurers, and GP practices.
• Ensuring prompt, compassionate, and efficient responses to enquiries, turning leads into bookings.
• Following up on all warm leads to a conclusion with the aim to convert as many opportunities to bookings
• Aiming to achieve agreed KPIs and conversion rates, identifying booking barriers, and ensuring streamlined patient journeys
• Helping to create self-pay quotes
• Building relationships with consultants and their offices

Person Specification

Experience

• Proven experience within a sales-focused call centre team, ideally within healthcare or a service-led industry.
• A compassionate and driven individual who is looking to achieve and exceed chosen KPI's
• A self-starter who is proactive, solutions-oriented, and innovative.
• Excellent interpersonal skills and the emotional intelligence to work within a compassionate, patient-first environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Hospital of St John and St Elizabeth