Network Support Engineer - Telecom & Cloud Solutions

Hamilton Barnes; Burton upon Trent; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT/Telecoms firm seeks a Network Support Engineer to join their dynamic team. You'll focus on delivering exceptional technical assistance, resolving issues, and collaborating with professionals across various telecommunications projects. This role provides a unique opportunity to work with cutting-edge technologies while growing your skills in a supportive environment. Candidates should possess strong problem-solving abilities, communication skills, and foundational knowledge of IT systems and networking. The firm offers employee benefits including a bonus scheme and a cycle-to-work initiative.

Benefits

Bonus scheme

Cycle-to-work scheme

Qualifications

• Experience in IT/Telecoms support environment with networking knowledge.
• Proficiency in configuring and troubleshooting mobile devices.
• Strong communication skills to interact with various stakeholders.

Responsibilities

• Provide efficient support for 2nd and 3rd line tickets.
• Liaise with 3rd party suppliers for service issue resolutions.
• Maintain accurate records and escalate issues when necessary.

Skills

IT support experience

Networking knowledge

Problem-solving skills

Strong communication skills

Vendor certifications

PC literacy

Tools

Session Border Controllers

LAN/WAN technologies

Windows applications

Job description

A leading IT/Telecoms firm seeks a Network Support Engineer to join their dynamic team. You'll focus on delivering exceptional technical assistance, resolving issues, and collaborating with professionals across various telecommunications projects. This role provides a unique opportunity to work with cutting-edge technologies while growing your skills in a supportive environment. Candidates should possess strong problem-solving abilities, communication skills, and foundational knowledge of IT systems and networking. The firm offers employee benefits including a bonus scheme and a cycle-to-work initiative.