Network Service Technician ( Nights)

Thames Water; Reading; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading water services company in the UK seeks a Network Service Technician (Night) to maintain and resolve issues in the clean water network. Responsibilities include operating water mains, handling customer queries, and ensuring safety compliance. Ideal candidates will have strong customer service skills, a full UK driving licence, and experience in plumbing or water services. This role offers a salary up to £40,000 per annum and several benefits.

Benefits

Generous pension scheme

Annual leave: 24 days a year

Performance-related pay plan

Health and wellbeing benefits

Qualifications

• Full UK driving licence is essential.
• Strong customer service experience in a dynamic environment.
• Experience in plumbing, water mains, or leakage is advantageous.

Responsibilities

• Operate and isolate water mains for planned or emergency works.
• Own and resolve customer queries and complaints.
• Support project work and leakage detection activities.

Skills

Customer service experience

Technical problem-solving

IT literacy

Time management

Positive attitude

Job description

Overview

Join Thames Water as a Network Service Technician (Night) where you’ll play a key role in maintaining and resolving issues within our clean water network, ensuring minimal disruption to customer supply across the Thames Valley area. This is a varied, field-based role combining customer service, technical problem-solving, and network maintenance. You’ll be the face of Thames Water to many of our customers, helping with anything from pressure issues to emergency repairs.

Working pattern

Working Pattern: 38 hours/week + rota (4-week rota).

Salary and benefits

Salary: Up to £40,000 per annum (depending on experience) + a van and a fuel card.

Locations

Base locations:

• Swindon (1 vacancy)
• Slough (1 vacancy; you will cover the whole Thames Valley area)

Requirements: A clean UK driving licence and be happy to drive between jobs.

What you’ll be doing

• Operate and isolate water mains for planned or emergency works.
• Own and resolve customer queries and complaints.
• Support project work and leakage detection activities.
• Investigate and resolve network performance issues.
• Ensure compliance with health & safety and water quality standards.

Essential criteria

• Full UK driving licence (essential)
• Strong customer service experience in a dynamic environment
• Plumbing, water mains, or leakage experience (advantageous)
• IT literacy and good time management
• Positive attitude and a can-do approach

What’s in it for you?

• Salary up to £40,000 per annum, depending on skills and experience.
• Annual leave: 24 days per year, increasing to 28 with length of service (plus bank holidays).
• Performance-related pay plan linked to company performance measures and targets.
• Generous pension scheme through AON.
• Generous paternity leave, including 4 weeks paid and optional 2 weeks unpaid.
• Enhanced maternity leave, 26 weeks full pay and 13 weeks half pay.
• Benefits for health, wellbeing and finances, including annual health MOTs, physiotherapy and counselling, Cycle to Work schemes, shopping vouchers, and life assurance.

Find out more

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, serving more than 16 million customers daily. We aim to build a better future for all, helping customers, communities, people, and the planet to thrive.

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference. If you’re looking for a sustainable and successful career, we’ll support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Inclusion and adjustments

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, let us know.

Crisis response

When a crisis happens, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given.

Disclaimer

Disclaimer: due to the high volume of applications we may close the advert earlier than the advertised date, so please apply as soon as possible to avoid disappointment.