Network Infrastructure Engineer

Pertemps; Glasgow; On-site; GBP 46,000 - 55,000; Full time

Job summary

A leading recruitment agency in Glasgow is seeking an experienced Infrastructure & Network Engineer for an onsite role. The ideal candidate will provide 3rd line technical support, manage and maintain infrastructure solutions, and ensure high service levels. Candidates need a minimum of 5 years of IT experience, with strong skills in Microsoft administration and cloud technologies, offering a salary of up to £55,000 DOE.

Qualifications

• Minimum 5 years of IT experience, 3 years in 3rd line support.
• Experience in a contact centre environment.
• Strong knowledge of Microsoft and cloud technologies.

Responsibilities

• Provide 3rd line technical support for the IT infrastructure.
• Design and maintain infrastructure solutions in a contact centre.
• Collaborate on network policies and best practices.

Skills

3rd line technical support

Microsoft administration skills

Infrastructure and Network experience

Cloud technologies

Troubleshooting

Tools

Azure AD

Intune

O365

IIS

SQL

Job description

Within this role, you will be involved in technical project work and support the first/second line support team; you will also be responsible for ongoing maintenance and support of the on-premise & cloud-hosted environment on a BAU basis.

You will be tasked with day-to-day support and troubleshooting of issues within the company's infrastructure network services ensuring you work to agreed SLAs within an ITIL environment.

This role is onsite in Glasgow, paying a salary up to £55,000 DOE. You will need to be a UK Citizen or have Indefinite leave to remain.

Duties

• Providing 3rd line technical support across the IT Infrastructure environment including cloud technologies and telephony networks. Ensuring that all incidents, problems, and requests are progressed and updated through to completion.
• Design, deploy, and maintain scalable and secure infrastructure solutions within a contact centre environment.
• Collaborate with cross-functional teams to develop and implement network policies, procedures, and best practices.

Experience

• A minimum of 5 years experience at least 3 of which must be at 3rd Line Support Engineer/Infrastructure & Network level.
• At least 2 years IT experience within in a contact centre environment.
• Excellent Microsoft administration skills to include Azure AD, Intune, O365, Entra, Exchange, SharePoint.
• Excellent experience of infrastructure components like Networking, Server platforms, storage, application structure (2-tier, 3-tier), Identity, Security (Encryption, PKI), load balancing.
• Experience of administration and troubleshooting within Office 365, Azure, Active Directory, Intune, Entra.
• Experience working with a large application estate running IIS & SQL.
• Experience managing infrastructure estates using configuration management and application management & monitoring tools. Strong & demonstrable experience migrating workloads to cloud platforms.