Neighbourhood Officer

Essential Employment; Ferndown; On-site; GBP 35,000; Full time

Job summary

A local employment agency is seeking a Neighbourhood Officer in Ferndown. The role involves managing tenancies, conducting inspections, and ensuring customer satisfaction. Applicants should have experience in performance management and collaborative working. This full-time position offers an annual salary of £34,191.

Qualifications

• Ability to manage and monitor performance using performance management systems.
• Strong focus on customer satisfaction and effective landlord services.
• Experience in managing tenancies collaboratively.

Responsibilities

• Manage and monitor own performance using performance management system.
• Enforce and support landlord strategies of Safety First and Rent First.
• Schedule and complete Neighbourhood Inspections.

Job description

Overview

Neighbourhood Officer needed in Ferndown, £34,191 per annum – Reference: 5278677

Key Accountabilities

• Manage and monitor own performance using performance management system.
• Enforce and support the landlord strategies of Safety First and Rent First.
• Use a risk-based approach to schedule and complete Neighbourhood Inspections. Be accountable for identifying and reporting risks to ensure the risk is managed effectively.
• Increase customer satisfaction within the Neighbourhood locality, identifying potential improvements.
• Be customer focussed to deliver good, easily accessible and safe landlord services.
• Manage tenancies through support and enforcement with an emphasis on collaborative multi-agency working.
• Work with internal teams with an emphasis on transparency and open, honest communication.
• Deal quickly and decisively, working with customers, to address tenancy breaches. Agree action plans and, as a last resort, take proportionate action to enforce the tenancy.
• Proactively investigate suspected cases of tenancy fraud, to ensure our properties are being occupied in accordance with the terms of the tenancy agreement. Take responsive action to address any issues.
• Identify and report safeguarding concerns.
• Keeping up to date with Policy and Procedure changes and applying within your day to day work
• Accessing and updating multiple IT systems to include digital mobile working tools.
• Embracing new ways of working and continuing to develop skills and knowledge.

This is a full time role on a Permanent basis

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Agency in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.