Neighbourhood Coach - Tewkesbury

Bromford; Tewkesbury; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A housing organization in Tewkesbury seeks a dedicated neighbourhood coach to manage properties and support vulnerable customers. This full-time, hybrid position requires strong communication skills and customer-facing experience. You will handle tenancy sign-ups, provide coaching, and foster community relationships. If you are passionate about helping others and have a full driving licence, apply now to join a recognized Great Place to Work.

Qualifications

• Experience in housing management or related roles.
• Ability to manage a busy and varied workload.
• Capacity to build relationships and coach others.

Responsibilities

• Manage tenancy sign-ups and address anti-social behaviour.
• Provide coaching and guidance to vulnerable customers.
• Allocate empty homes and manage repair expectations.

Skills

Customer-facing experience

Strong communication skills

Tenacity and resilience

Influencing and negotiating skills

Job description

Operational patch: Tewkesbury and the surrounding area
Contract: Full-time, Permanent
Hours: 37.5 per week (Monday-Friday)
Workstyle: Hybrid - a mix of working from home and office
Other requirements: Full driving licence and access to a vehicle
Closing Date: Thursday 18 December 2025.
Date of Interview: Tuesday 23 December 2025.

Are you passionate about helping people and skilled in guiding customers to better manage their homes? Would you like to join an organisation recognised as a Great Place to Work? If so, then we are eager to hear from you!

About the Role

This is an exciting time at Bromford as we expand the number of properties we manage. As a neighbourhood coach, you'll independently manage a patch of around two hundred homes including new build homes, and some older more traditional properties. Your responsibilities will include ensuring properties are well‑maintained, raising awareness of customer responsibilities, and providing coaching and guidance to support our vulnerable customers.

Key Responsibilities

Day‑to‑day tasks involve managing tenancy sign‑ups, changes, addressing anti‑social behaviour, safeguarding, court work and evictions where necessary. You'll have a holistic customer approach, building positive relationships within the local community, to make a meaningful impact on our customers' lives.

Working closely with our maintenance and lettings teams, you'll effectively allocate empty homes and manage customers' expectations regarding repairs, as well as escalat[e] property maintenance issues.

What We're Looking For

To succeed in this role, you should genuinely care about people, demonstrate resilience, and have experience managing a busy and varied workload. Self‑stars with strong communication skills will thrive, along with those who embrace difficult conversations with empathy and professionalism.

This position is full‑time, permanent and subject to an enhanced DBS check. Regular home working is available.

You will be someone who

• Has experience working in a customer‑facing role, ideally within housing management
• Strives to achieve performance targets, maximising customer satisfaction
• Is tenacious and resilient – who does what it takes to achieve the right outcome
• Sees the best in people and has the capacity to coach
• Has a reputation for first‑rate influencing, negotiating and relationship building skills
• Will be a great ambassador for Bromford
• Has access to a vehicle and a full driving licence.

Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.

If you're ready to make a difference and grow your career with us, apply today!

The closing date is Thursday 18 December with interviews taking place on Tuesday 23 December 2025, at our Shannon Way office, Tewkesbury (GL20 8ND).