Multilingual French and Dutch Speaking Customer Advisor London

South West Recruitment; Greater London; On-site; GBP 30,000; Full time

Job summary

A recruitment agency in London seeks a Multi Lingual Customer Careline Advisor fluent in French and Dutch. This role involves providing top-notch customer support to Benelux consumers for various products, handling queries and complaints with empathy. The ideal candidate has strong communication skills in these languages along with a passion for food. Competitive salary of £29,500 per annum, training provided, and various attractive benefits including holidays and discounts are offered.

Benefits

Competitive salary + attractive overtime

20 days paid holiday + additional days based on length of service

Cycle To Work Scheme

Home Computing Scheme

Eye test vouchers

Corporate & client discounts

Weekly dress down days

Qualifications

• Fluent in French and Dutch, with strong English second language skills.
• Experience in customer care, especially in food sector preferred.
• Capable of using Google Suite and Microsoft Office competently.

Responsibilities

• Deliver excellent customer care and support to Benelux consumers.
• Handle queries and complaints for various products.
• Respond in an empathetic, caring, and friendly manner.

Skills

Fluent French & Dutch speaker

Ability to communicate effectively and empathetically

Excellent written and verbal skills in English

Customer care experience, preferably within the food industry

IT skills: Google Suite and Microsoft Office

Strong typing skills

CRM Knowledge such as Salesforce

Self-motivated and a team player

Flexibility to work shifts

Job description

Our established client based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Careline Advisor to speak both French and Dutch.

As a Customer Careline Advisor you will be responsible for delivering excellent customer care and support to Benelux consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of client products, and will handle queries and consumer complaints about these products and their consumption. The role requires you to be fluent in French and Dutch, have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second‑language capabilities.

Skills required

• Fluent French & Dutch speaker
• Ability to communicate effectively and empathetically with a wide range of consumers and members of the public
• Excellent written and verbal skills in both Finnish and Swedish
• Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
• Customer care experience, preferably within the food industry sector
• Strong interest in food and foods for special medical purposes
• IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
• Flexible to work shifts
• Self‑motivated and a team player
• To have fun at work!

Salary

£29,500 per annum

Hours

Monday to Friday 8.30am - 5pm, Saturday 9am - 2pm (40 hours per week)

• 5 working days
• Full training provided and paid for
• Great Working Environment
• Accessible by bus and Tube

Company Benefits

• Competitive salary + attractive overtime
• 20 days paid holiday + additional days based on length of service
• Suggestion Box Monthly Winner Paid Reward;
• Cycle To Work Scheme;
• Home Computing Scheme;
• Dentist scheme;
• Bus Travel scheme;
• Eye test vouchers;
• Excellent onsite training and induction;
• Staff room with complementary refreshments;
• Corporate & client discounts, including hairdressing, gym membership, restaurants
• Bars;
• Weekly dress down days;
• Involvement with local charities and fundraising days / events;

Job Title

Multilingual French and Dutch Speaking Customer Advisor, London
Job Reference: 40446
Salary: £29.5k per year
Sector: Location: