Multi-skilled Administrator/Receptionist

Primary Care Careers; Leiston; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare practice is seeking a multi-skilled administrator/receptionist to join their team, working either full or part-time. The ideal candidate will be the first point of contact for patients, engaging in various tasks such as answering phones, booking appointments, and maintaining patient records. Strong customer service skills and good IT competencies are essential. Unique training and career development opportunities are also provided within this role.

Qualifications

• General practice experience is preferable, training will be provided.
• Competent in using a computer and good IT skills.
• Enjoy working as part of a busy team.

Responsibilities

• Care navigation, answering telephones, face-to-face patient interaction.
• Booking appointments for medical staff.
• Filing and retrieving patient records.
• Summarising and coding information from patients' clinical records.

Skills

Good IT skills

Customer service orientation

Teamwork

Education

English and Maths GCSE grade C or above/equivalent

Tools

SystmOne

AccuRx

DXS

Anima Triage

Job description

Multi-skilled Administrator/Receptionist

The Leiston Surgery is seeking a multi-skilled administrator/receptionist to join their team on a full or part-time basis, hours being 37.5 for full-time, over Monday to Friday, 8am - 6.30pm.

You would be working closely with our experienced teams in the reception, dispensary, administration and secretarial departments, and be the first point of contact for our patients.

We operate across two sites, Leiston and Yoxford Surgery, but the roles are mainly based at the Leiston Surgery site.

Main duties of the job

• Care navigation, answering the telephones, dealing with patients on a face to face basis
• Booking appointment for GP, AHP, Practice Nurse and Health Care Assistant appointments
• Filing and retrieving patient records
• Summarising and coding relevant information from patients clinical records onto the practice computer system
• Maintaining the pathology results system
• Informing patients when test results have been confirmed
• Sending medical referrals electronically
• Processing medical report requests and requests for medical records
• Administrative tasks including registering new patients, photocopying, shredding and completing forms
• Using the in house clinical system, SystmOne, to deal with the full range of patient queries.

About us

We are a very busy rural GP practice serving a population of 9,550 patients, operating primarily from Leiston Surgery with a branch in Yoxford. We are a growing practice, currently providing services to over 9500 patients.

• 4 GP partners
• A stable, high-performing nursing team
• In-house physiotherapy services and remote clinical pharmacists

We use TPP SystmOne, AccuRx, DXS, and Anima Triage, with full training provided as needed.

We are a teaching practice with 2 GP trainers and offer strong career development opportunities, including teaching undergraduates from UEA and Cambridge University, and supporting international post-graduate training as a certified training practice.

Job responsibilities

Ifyou would like to find out more information about this role, please see theattached job specification.

Person Specification

Qualifications

• English and Maths GCSE grade C or above/equivalent

Experience

• General practice experience is preferable for the roles however training will be provided
• Competent in using a computer/good IT skills
• Enjoy working as part as a busy team
• Passionate about great customer service and enjoy working as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.