Motor Claims MI Lead

Albion Blake; Remote; GBP 51,000 - 60,000; Full time

Job summary

A leading insurance firm is searching for a Motor Claims MI Lead to enhance operational performance and manage communications between claims handlers and management teams. The ideal candidate will have significant experience in motor claims handling within the insurance or legal sectors, coupled with strong analytical and organizational skills. This position offers the chance to influence service delivery and continuous improvement while working remotely.

Qualifications

• Experience in a legal, insurance or claims management environment.
• Confident working with claims data and reporting.
• Ability to work effectively with stakeholders at all levels.

Responsibilities

• Act as the liaison between claims handlers and management teams.
• Drive efficiency across the claims function.
• Produce claims statistics and performance MI for internal use.
• Maintain data accuracy and contribute to process improvements.

Skills

Experience in motor claims handling

Strong analytical skills

Excellent attention to detail

Proactive and pragmatic

Job description

Title: Motor Claims MI Lead

Location: Remote

Industry: Insurance / Legal

Salary: Up to £60,000 DOE

We are seeking a Motor Claims MI Analyst Lead to join a growing and fast-paced claims operation. Sitting at the centre of the team, you will play a key role in improving efficiency, strengthening client service and supporting data-driven decision-making.

If you enjoy working closely with senior management, enhancing operational performance and producing high-quality MI and reporting, this role offers an excellent opportunity to make a meaningful impact.

Key Responsibilities

• Act as the liaison between claims handlers and management teams, ensuring smooth communication and workflow
• Drive efficiency across the claims function by coordinating incoming and active claims
• Support client relationships, prepare for service reviews and help maintain a high standard of service delivery
• Produce claims statistics, performance MI and reports for both internal use and clients
• Maintain data accuracy, document procedures and contribute to continuous process improvements
• Ensure compliance with SLAs, KPIs and internal office protocols
• Assist in authorising claim payments in accordance with agreed processes
• Provide general administrative support to the team as required
• Work closely with Claims Managers to support service delivery, MI reporting and data insights

Candidate Requirements

• Experience in motor claims handling within a legal, insurance or claims management environment
• Strong analytical and organisational skills with excellent attention to detail
• Confident working with claims data, reporting and MI
• Proactive, pragmatic and able to work effectively with stakeholders at all levels.