Motor Claims Handler

TIME Appointments Ltd; Chelmsford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable insurance specialist in Chelmsford is seeking an experienced Motor Claims Handler. The role involves managing claims from start to finish, ensuring excellent service while handling technical motor claims. Candidates should have a minimum of 2 years of experience, strong customer service skills, and a proactive approach. Continuous professional development is encouraged.

Qualifications

• Minimum 2 years’ experience of handling technical motor claims from ‘cradle to grave’.
• Technical insurance knowledge and understanding of third-party, personal injury or accidental damage.
• Strong customer service and communication skills both written and verbal.

Responsibilities

• Proactively manage all aspects of a claim from notification through to conclusion.
• Provide an excellent claims handling service in accordance with company procedures.
• Investigate and resolve claims in a professional and timely manner.

Skills

Customer service

Communication

Technical insurance knowledge

Proactive approach

Continuous professional development

Job description

A fantastic opportunity has arisen for an experienced Motor Claims Handler to join an Insurance Specialist based in Chelmsford. This is an exceptional opportunity to join a reputable organisation who are looking for ambitious, resilient, and talented individuals to join their team. Our client is open to all levels of Motor Claims experience, including TP, PI, and AD.

Key Responsibilities:

• Pro‑actively manage all aspects of a claim from notification through to conclusion.
• Provide an excellent claims handling service, in accordance with company procedures and service standards.
• Investigate and resolve claims in a professional, timely and pro‑active manner.
• Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim.
• Manage all aspects of damage sustained to the policyholders’ vehicle, where possible via the use of the dedicated network of vehicle repairers.
• Updating additional Information on existing claims.
• To continuously drive improvement in the service delivery to clients.
• Responding to correspondence received from customers, third parties, Insurers and Brokers.

Skills & Experience Required:

• Minimum 2 years’ experience of handling technical motor claims from ‘cradle to grave’
• Technical insurance knowledge and understanding of third‑party, personal injury or accidental damage
• A genuine desire to engage in future learning opportunities and continuous professional development
• Strong customer service, and communication skills both written and verbal
• A proactive approach and enthusiastic attitude