Mortgage Arrears Support Specialist

Yorkshire Building Society; Bradford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A financial services organization in Bradford is seeking individuals for a customer support role focused on helping customers in financial difficulty. Successful candidates will need strong communication skills, emotional intelligence, and the ability to build relationships. They will receive full training and have opportunities for hybrid work after initial competency is achieved. The organization values inclusivity and offers a range of benefits, including 25 days of holiday, a bonus structure, and health plans.

Benefits

25 days holiday plus Bank Holidays

Up to 10% annual bonus

Pension contribution of up to 11%

Private medical insurance

Access to retail and health discounts

Qualifications

• Experience in customer service roles, ideally in financial contexts.
• Passion for helping customers and offering solutions.
• Ability to manage complex situations calmly.

Responsibilities

• Provide support to customers in financial difficulty.
• Communicate effectively through phone and email.
• Create written communications to encourage customer collaboration.
• Decide on account progress within agreed frameworks.

Skills

Strong communication skills

Emotional intelligence

Attention to detail

Ability to build relationships

Resilience

Job description

A financial services organization in Bradford is seeking individuals for a customer support role focused on helping customers in financial difficulty. Successful candidates will need strong communication skills, emotional intelligence, and the ability to build relationships. They will receive full training and have opportunities for hybrid work after initial competency is achieved. The organization values inclusivity and offers a range of benefits, including 25 days of holiday, a bonus structure, and health plans.