Mobile EV Technician

IN'n'OUT Autocentres; Kettering; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A leading vehicle servicing company in the UK is seeking a skilled Mobile EV Technician to provide diagnostics and servicing to customers' vehicles. This role involves working independently and requires strong organizational skills and experience with EV maintenance. The ideal candidate will have a Level 3 qualification in Vehicle Maintenance and Repair, as well as excellent communication skills. The role offers a salary of up to £40,000 per year, full-time contract, with additional benefits including a company pension and employee discounts.

Benefits

Company pension

Cycle to work scheme

Employee discount

Free parking

Life insurance

On-site parking

Referral programme

Qualifications

• Must have a full UK Driving Licence (clean or with minimal endorsements).
• Strong numeracy skills required for pricing work accurately.
• Ideally has current EV-specific qualifications.

Responsibilities

• Service all makes and models of EVs to a high standard efficiently.
• Identify customer service needs and explain pricing when appropriate.
• Provide remote technical assistance and support to other technicians.

Skills

Diagnostic experience

Excellent communication skills

Organizational skills

Sales experience

Education

Level 3 Qualification in Vehicle Maintenance and Repair

Tools

Autel diagnostic equipment

Job description

Overview

Location: Vista Park, Telford Way, Telford Way Industrial Estate

Employer: In’N’Out Autocentres

In’N’Out Autocentres are experts in vehicle servicing, MOTs & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader. Our customers are central to everything we do; we strive to exceed expectations with quality, value, convenience and exceptional customer care. Your customer relations skills will be vital to our offering, ensuring we delight customers while building long-term relationships based on trust and integrity.

We are seeking a skilled and motivated Mobile EV Technician. The successful candidate will deliver support, diagnostics, and servicing to customers’ vehicles, as well as remote assistance to other technicians within the group. This is a mobile role based in Northamptonshire, with the vehicle stored overnight at either Northampton or Kettering.

While field-based, you will also work as part of the Autocentres service team from time to time to provide support to service and repair teams, ensuring customer satisfaction and multifunctional support.

Customer excellence is a priority for IN’n’OUT Autocentres Ltd; all colleagues are expected to contribute to this ethos through excellent communication and high presentation at all times.

EV Technician Responsibilities

• To service all makes and models of EVs to a high standard efficiently.
• Identify customer service and repair needs, confidently explaining pricing and processes when appropriate.
• Carry out accurate diagnostics, fault finding, and technical support using Autel and other diagnostic tools.
• Provide remote technical assistance to other technicians, using written and verbal communication.
• Quality check all work undertaken and seek advice/support when required.
• Undertake necessary fast-fit repairs as directed or required.
• Communicate regularly with feedback to the Mobile EV Master Technician Manager to ensure deadlines are met and customers are satisfied.
• Work in a safe and clean environment and be responsible for H&S.
• Collaborate with field teams to support in complaint resolution, including working on Non-EV tasks as dictated by business needs.

General

• Comfortable working in outdoor conditions, at customer or centre locations, and across various weather conditions.
• Operate independently and work remotely or alone with confidence and self-sufficiency.
• Be flexible to travel outside normal hours and across the UK network, depending on business needs.
• Undertake other reasonable tasks as requested by management.
• Comfortable attending trade shows to promote the business including our garage services and mobile offerings to both retail and business customers.

Requirements

Essential

• Minimum Level 3 Qualification in Vehicle Maintenance and Repair (Light Vehicle or equivalent).
• Strong diagnostic experience, ideally with hands-on experience using Autel diagnostic equipment.
• A full UK Driving Licence (clean or with minimal endorsements).
• Excellent communication skills – both written and verbal – for effective remote and in-person support.
• Ability to work independently and self-motivated, with strong organisational and time management skills.
• Flexible and willing to travel and work longer days when required.
• Must live within a commutable distance to Northampton or Kettering, where the mobile van must be stored overnight.
• A strong level of numeracy and sales experience is essential to the role, including pricing work accurately and upselling additional services.

Desirable

• Current EV-specific qualifications (e.g. IMI Level 2/3 in EV & Hybrid Systems).
• Willingness to attend TESLA EV training as part of ongoing development.

Benefits

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Referral programme

Company Values

We provide fixed prices, clear explanations, and great service, underpinned by a 100% customer satisfaction promise and a goal of getting you back on the road quickly and safely.

100% Commitment to Customer Service: Our staff and national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.

Manufacturer approved parts: We use parts that match or exceed original manufacturer specifications; all parts are guaranteed and do not affect the vehicle’s manufacturer warranty.

Trained and Qualified Technicians: Our workshop technicians are trained to the highest standards, many from big brand main dealers, who treat your car with care.

We are a Which? Trusted Trader and proud of it: We are regularly audited by Which? to maintain high standards of openness and honesty with customers, with complaints procedures that may be escalated through Which?.

Additional Information

Wi‑Fi, coffee, and comfortable waiting areas are provided. Our client waiting lounges feature high-speed Wi-Fi, beverages, and facilities for families. IN’n’OUT Autocentres has a high repeat customer rate and strong Trustpilot rating, with a commitment to not carry out any additional work without authorisation.

Required Criteria: Level 3 in Light Vehicle Maintenance & Repair; Automotive service 2 years (minimum); Full UK Driving Licence.

Desired Criteria: IMI Level 2/3 in EV & Hybrid Systems.

Closing Date: Tuesday 30th September, 2025

Contract Type: full-time

Salary: Up to £40,000 per year